First class ticket
- Thread starter cvkiwi
- Start date
Did you send in a ticket about this already? If not, click on the helpdesk link at top right corner and send in a ticket.
For future topics and/or questions about FCT, please post in the FCT forum.
If you look in the DLS FCT which is the best place for FCT issues there is a sticky entitled For those seeing a 100MB 'limit' with an active FCT
http://forums.auran.com/trainz/show...seeing-a-100MB-limit-with-an-active-FCT/page4
http://forums.auran.com/trainz/show...seeing-a-100MB-limit-with-an-active-FCT/page4
ZecMurphy
Community Assistant
Good Evening Cvkiwi
This generally occurs if Content Manager was not initially able to access out servers when you loaded Content Manager. This will generally solve itself after 24 hours, however if you do see this message, then please try running a 'quick database repair'. This will force Content Manager to update the download permissions/quota based on your account.
You shouldn't need to clear the download queue before running the quick database repair, however I would recommend doing so to ensure the download permissions fully update.
To run a Quick Database Repair, please first open Content Manager, then click on 'file', then 'run extended database repair'.
Note, for TS2010 and TS12 we do not recommend an Extended Database Repair, as it may actually prevent CM from solving the issue for up to 24 hours, since it may reset your download permissions in CM.
Regards
This generally occurs if Content Manager was not initially able to access out servers when you loaded Content Manager. This will generally solve itself after 24 hours, however if you do see this message, then please try running a 'quick database repair'. This will force Content Manager to update the download permissions/quota based on your account.
You shouldn't need to clear the download queue before running the quick database repair, however I would recommend doing so to ensure the download permissions fully update.
To run a Quick Database Repair, please first open Content Manager, then click on 'file', then 'run extended database repair'.
Note, for TS2010 and TS12 we do not recommend an Extended Database Repair, as it may actually prevent CM from solving the issue for up to 24 hours, since it may reset your download permissions in CM.
Regards
shaneturner12
Tutorial Creator
cvkiwi - I would seriously check that image in your signature against the CoC...
Shane
Shane
shaneturner12
Tutorial Creator
Firstly, check the size of the image against what is in the CoC. If it's larger in either direction, you may need to resize it (preferably before a moderator changes it to a link).
Shane
Shane
shaneturner12
Tutorial Creator
Indeed. Hopefully they can sort the issue out.
Shane
Shane
shaneturner12
Tutorial Creator
You will probably have to change the image size of the image on your system using your image-editing tool, then re-upload it (and you may have to change the address it points to).
Shane
Shane
davidakridge
Session Creator
Probably about as long as it will take for yout to fix your signature image.
davidakridge
Session Creator
Seriously guys, I'm now having the same issue. Other post says it takes a week for it to update. I've done an extended database repair with all items out of the helper. Restarted my computer. Took out my credentials and put them back in. I have all updates and Hot Fixes. Is there anything else I need to try?
David
David
ZecMurphy
Community Assistant
Hi All
As per my last message, for TS2010 and TS12 we do not recommend an Extended Database Repair, as it may actually prevent CM from solving the issue for up to 24 hours, since it may reset your download permissions in CM. In other words, if you do use TS12 or TS2010, do not use the 'Extended Database Repair' option. This is neither necessary or helpful when you are seeing issues with your download access.
If you are still seeing this issue after 24 hours of running the extended database repair, then please contact the helpdesk if you have not already done so. Please keep in mind that it may be 24-72 hours before we reply to you, particularly after the weekend...
@Cvkiwi
To change or remove your signature image, click on 'settings' at the top right of the forums, then click on 'edit signature' in the left hand menu. Now either replace the link with one for a smaller image (maximum dimensions of 800*100 pixels), or replace it with a 'plain text' signature (or remove it completely if you wish).
Regards
As per my last message, for TS2010 and TS12 we do not recommend an Extended Database Repair, as it may actually prevent CM from solving the issue for up to 24 hours, since it may reset your download permissions in CM. In other words, if you do use TS12 or TS2010, do not use the 'Extended Database Repair' option. This is neither necessary or helpful when you are seeing issues with your download access.
If you are still seeing this issue after 24 hours of running the extended database repair, then please contact the helpdesk if you have not already done so. Please keep in mind that it may be 24-72 hours before we reply to you, particularly after the weekend...
@Cvkiwi
To change or remove your signature image, click on 'settings' at the top right of the forums, then click on 'edit signature' in the left hand menu. Now either replace the link with one for a smaller image (maximum dimensions of 800*100 pixels), or replace it with a 'plain text' signature (or remove it completely if you wish).
Regards