Help -- I am coming back to Trainz after a year and I discovered that on my main profile the email address was no longer valid since I have a new ISP. I edited my profile to put in my new email address (***@att.net) and boom -- my password was changed. No problem, since they are emailing it to my new address.
(PS -- changing the password seems a little drastic, what if you mistype your email address?)
Well, I typed in the right email address but I have never received a response from Planet Auran. Twice more I requested my new password by typing in the email address but no mail received.
I think this is a problem with att.net not Auran.
I sent a request to Helpdesk telling them what I had done and requesting that they change my email to a gmail.com address I have (I know gmail receives email from Auran very quickly). However, I am worried that Helpdesk (being understaffed) may not get to this any time soon.
Any suggestions??
(PS -- changing the password seems a little drastic, what if you mistype your email address?)
Well, I typed in the right email address but I have never received a response from Planet Auran. Twice more I requested my new password by typing in the email address but no mail received.
I think this is a problem with att.net not Auran.
I sent a request to Helpdesk telling them what I had done and requesting that they change my email to a gmail.com address I have (I know gmail receives email from Auran very quickly). However, I am worried that Helpdesk (being understaffed) may not get to this any time soon.
Any suggestions??