Just as I am vocal about being provided with poor customer service, I am just as vocal about a company that is able to turn that bad situation around.
Tony Hilliam, CEO of N3V Games, personally intervened and got my issue resolved today.
It turns out that my particular issue, with the setup-2b.bin file missing, was one that actually only affected two people.
That is why it took longer than I thought it should have to resolve - My issue was not the same one that was affecting
most of the other people.
For those of you that told to me to give N3V time to resolve the issue, and whom I summarily ignored, I apologize. You were right, I was wrong.
Now, onto learning about this great simulator, and starting a barrage of "How do I?" posts in the forum...
Tony Hilliam, CEO of N3V Games, personally intervened and got my issue resolved today.
It turns out that my particular issue, with the setup-2b.bin file missing, was one that actually only affected two people.
That is why it took longer than I thought it should have to resolve - My issue was not the same one that was affecting
most of the other people.
For those of you that told to me to give N3V time to resolve the issue, and whom I summarily ignored, I apologize. You were right, I was wrong.
Now, onto learning about this great simulator, and starting a barrage of "How do I?" posts in the forum...