Anyway, Chris and the rest of the Brisbane team, dear trainzy friends (-I regard you being so even though living upside down

-), this is your home, your business and your way of earning a living.
We are customers and guests here. Rule your home as you wish and I will do as the Romans do...

but there's always a thin balancing line between being straightforward blunt and clear and being unkind and unfriendly, as some trainzers usually show up of late. Yes, yes, I know that everyone is as everyone seems to be but pretending a little bit isn't very painful to one's intimacy. I'm a big pretender too.
Yes, yes, Chris, I know one of your favourite sentences.. "we may lose a few sales but... in the end..."
In the end, you could not lose any sale at all if we all try to be more patient and re-direct someone's displeasure and anger into a reasonable path... not always coinciding with "we are always doing it right, and the rest of the world is wrong" position.
You can read every day that not everybody thinks everything is being done well and that seeing the nude king dressed is not a well-balanced policy.
Yes, yes, I agree... fortunately it's not the majority: if not, this business will go ruined in a few months. But... isn't it worthy trying to please those who feel things are not going so good as they seem to others?
Doesn't doing good business consist of pleasing almost everybody no need to go down to the servile position of "customers are always right" but to the most sensible "customers may be right"?
Please, think about it.
My respectful and kind thoughts for you, guys in the Brisbane suntan summer from the rainy cold winter in Vigo,
The ever-respectful rose-tinted side of Alberte :wave:
Side note:
For the record, I agree with everything that's been said.

You made my day when seeing you agree with me too, Ed, good guy, even though I know you don't intend to :hehe: and no need to be so.