Account Disabled

[KIMA]

Hy, I bought TS2009 three days ago.
I used a my old account of years ago to buy it.
After few minutes I receveived the E-Mail confirmation.
I followed the link for register serial number and I have registered it successfully.
I followed the link for download many time, but it always says: Download Link Unavailable.
The same thing happens when I try to download something from Auran Download Station (Download Link Unavailable).
When I try to edit my Account it says: Account Partially Disabled.
Maybe I should buy again TS2009 with a new Account?
But if my old Account was partially disabled why Auran has accept money
from THAT Account?
Is there a way to have that for which I paid? Or, as I have said before, should I buy TS2009 with a new Account?
I tried to contact Auran many times (with tickets) explaining them my problem, but they replied to me once saying to follow the download Link in
the confirmation E-Mail. Nothing else.
There's just nothing I can do to solve this?

Thank you very much.

 

[Euphod]

Well, starting three threads here isn't going to endear you to anyone, but I understand your frustration.

Really your only recourse is to use the helpdesk until they give you satisfaction. Three tickets with the helpdesk will go further than three threads here! Good luck.

 

[stagecoach]

Have you placed your kuid details into the cmp so it knows who is connecting with the dls? Open CMP select file and settings make sure your connection details are correct.

 

[tfb]

My Trainz account is disabled how do I fix that?

 

[clam1952]

Use the help desk, no one here can help.