Access problem!!!

Which download page for which product you bought where?

By lack of information I am going to guess you bought something from N3V. In that case:
- downloads are in game, not a website.
 
The online shop appears to be having problems, try again this evening after 9 o'clock, they should be back in the office by then, so may have the problem sorted.
 
I had problems accessing MyTrainz via the link at the top of this forum page but going in via Google worked fine.
 
Problems accessing Trainz TMR17

I had problems accessing MyTrainz via the link at the top of this forum page but going in via Google worked fine.

I purchased Trainz TMR17 I have got an email with a link to activate it but never gets to the link.
 
There appears to be a server issue as I am unable to connect to the My Trainz account where the download links are located.

Tracing route to auran.com [174.121.103.202]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 10.0.0.1
2 11 ms 12 ms 11 ms 96.120.65.105
3 18 ms 14 ms 14 ms 68.85.143.33
4 13 ms 14 ms 13 ms 96.108.157.5
5 17 ms 15 ms 21 ms be-129-ar01.needham.ma.boston.comcast.net [68.85.37.29]
6 23 ms 25 ms 21 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
7 26 ms 29 ms 19 ms hu-0-12-0-1-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.86]
8 20 ms 20 ms 19 ms as36351-1-c.111eighthave.ny.ibone.comcast.net [75.149.231.194]
9 * * 25 ms ae5.cbs02.tl01.nyc01.networklayer.com [50.97.17.42]
10 43 ms 43 ms 42 ms ae0.cbs01.eq01.chi01.networklayer.com [50.97.17.48]
11 * * 135 ms ae1.cbs01.eq01.dal03.networklayer.com [50.97.17.92]
12 68 ms 78 ms 69 ms ae33.bbr01.eq01.dal03.networklayer.com [50.97.17.53]
13 80 ms 68 ms 69 ms ae5.dar01.dal06.networklayer.com [50.97.19.3]
14 71 ms 67 ms 80 ms po61.dsr01.dllstx2.networklayer.com [184.172.118.139]
15 69 ms 72 ms 70 ms po11.car15.dllstx6.networklayer.com [70.87.255.10]
16 75 ms 79 ms 69 ms mail.auran.com [174.121.103.202]


It appears to be a DNS resolution issue. The server is alive and ping-able via direct IP address 174.121.103.20, but a ping to mail.auran.com does not work.
 
There was an issue at our service provider Sunday that we fixed first thing Monday (our time).
 
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