A plea for help!

[simfan12]

Hi all fellow Trainz fanatics!!! I'm REALLY enjoying TS 12, HOWEVER, I have purchased and downloaded content from the store, and from what I gather from both the manual, and online posts here in the forum, adding it SHOULD be as simple as choosing "Content" from the launcher, point the content manager to the CDP files and the CM takes it from there. Here's the problem: I can't load content manager! I've tried BOTH via launcher, and directly via the file folder double clicking the CM EXE. icon. VERY odd, as I have NO problem launching the core game, and content CREATOR, just not the content manager. Has anyone heard of this problem or had it yourself? ANY help and assistance will be GREATLY appreciated!

OH! I'm running TS 12 on an Ailenware Area 51 with the following specsrocessor

• CPU_Name: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz
• CPU_Manufacturer: GenuineIntel
• CPU_Caption: Intel64 Family 6 Model 44 Stepping 2
• CPU_Version:
• CPU_ProcessorId: BFEBFBFF000206C2
• CPU_CurrentClockSpeed: 2100MHz
• CPU_AddressWidth: 64Bits
• CPU_DataWidth: 64Bits
• CPU_SocketDesignation: CPU 1

[FONT=Courier,Arial]System Memory

[/FONT]Memory Module

• Mem_Capacity: 4096MB
• Mem_BankLabel: DIMM #1
• Mem_Type: DDR3
• Mem_Bandwidth: PC3-10700 (667 MHz)
• Mem_Frequency: MHz

Memory Module

• Mem_Capacity: 4096MB
• Mem_BankLabel: DIMM #2
• Mem_Type: DDR3
• Mem_Bandwidth: PC3-10700 (667 MHz)
• Mem_Frequency: MHz

Memory Module

• Mem_Capacity: 4096MB
• Mem_BankLabel: DIMM #3
• Mem_Type: DDR3
• Mem_Bandwidth: PC3-10700 (667 MHz)
• Mem_Frequency: MHz

[FONT=Courier,Arial]BIOS Information[/FONT]

BIOS_Manufacturer: Alienware
BIOS_Name: Network:MBA v11.0.14 Slot 0500
BIOS_Version1: A09
BIOS_Version2: ALWARE - 20100730

[FONT=Courier,Arial]Motherboard Information[/FONT]

MB_Manufacturer: Alienware
MB_Product: 0J560M
MB_SerialNumber: ..CN6970298T0271.
MB_Version: A00

[FONT=Courier,Arial]Video Adapter[/FONT]

Video_Caption: NVIDIA GeForce GTX 480 (Two Installed)
Video_AdapterRAM: 1536MB
Video_DriverVersion: 8.17.11.9741

[FONT=Courier,Arial]OperatingSystem: MS Windows 7 Home Premium Edition[/FONT]

[FONT=Courier,Arial]DirectXVersion: DirectX 11[/FONT]

 

[Dermmy]

Are you giving it plenty of time? First launch of CM can take a while. Check Task manager (Ctrl+Alt+Del) and look on the 'Processes' tab for Launcher.exe and/or TADDamon (spelling?). If either are running, let it be...

Andy

 

[sniper297]

Anytime I see "Windows 7" that's always my first suspect. :hehe: Try browsing to \Auran\TS12\bin\ and select the ContentManager.exe file. Click the RIGHT mouse button, see if there's a choice to "Run as Administrator".

 

[shaneturner12]

Three things to check:

1.You have the latest DirectX version.
2.You have the latest graphics card drivers.
3.You are running Trainz as administrator if using Windows Vista or 7.

(To do number 3, this is the proceedure:

a)Right-click the Trainz shortcut and click Properties.
b)Click Compatibility.
c)Click the box labelled 'run this program as an administrator' to place a tick, then click OK.)

Shane

 

[simfan12]

Thanks to all of you for your advice and suggestions, but I'm sorry to report that it's still not loading. I've followed ALL the steps and things you all suggested, but to no avail. Any ideas as to what my next step should be? Your continued support and time are MUCH appreciated!

 

[shaneturner12]

Can I confirm that you checked all the items in my last post? (especially the DirectX and graphics card)

In the TS12 installation folder (Bin subfolder) there is a file called TrainzDiag. Run this program as administrator and click View Log, then copy and paste the pass/warning/fail section.

Shane

 

[danny5]

What build is TS12, should be 47059, if not then update it.
This may not help but should be done.
When you first larched TS12 did it do a test and did everything pass?

 

[simfan12]

Shane,

Yes, I can confirm that I DID check, and DO have the VERY latest video drivers (in fact, the latest driver version for my graphics cards was dated as YESTERDAY, so that couldn't be more up to date) also, my direct X version is the latest and up to date, per your request, here's the text from the TS Diag program:
BEGIN SECTION
------------
Test Results
------------
CPU Speed : ~3.34 GHZ : Passed
CPU supports SSE instructions : Passed
System Memory : 12278 MB : Passed
Hard Drive Space: 292.60 GB Free : Passed
OpenGL : Version 4.1 : Passed
DirectX : Version 10.0 or later : Passed
Desktop Mode : 32 bit colors : Passed
Card Type : GeForce GTX 480/PCI/SSE2 : Passed
Video Driver's Age : Less than 1 month : Passed
AGP Memory : 2559MB Free : Passed
Total Video Mem : 4063MB : Passed
Stencil Buffer : 8 Bits : Passed
Multi-Texturing : 8 Textures : Passed
Texture Compression DXT : Passed
Texture Combiners : Passed
Vertex Shaders : Version 3.0 : Passed
Pixel Shaders : Version 3.0 : Passed
Bump Mapping : Passed
Spherical Environment Mapping : Passed
Cubic Environment Mapping : Passed
Vertex Buffers : Passed
NVIDIA driver compatibility : Passed
Monitor: No compatability problems detected : Passed
END SECTION

Thanks for the continuing help! OH! Also, my TS 12 build number is 47059

 

[shaneturner12]

I noticed in your specifications that you have two of the same graphics card installed.

You may need to check in the NVIDIA control panel whether they are using SLI mode or similar, as this will affect Trainz.

Also, make sure you are running the latest patch as per danny5's suggestion.

Shane

 

[sniper297]

Next up, let's see where the process is breaking down. Right click on the taskbar or simultaneously press CTRL, ALT and DELETE keys to bring up the task manager. When you start the Trainz launcher, should look something like this;

When you click the Content tab, Trainz.exe should disappear from the Task Manager window and Content Manager V3.5 should appear in its place;

On my system it only takes a minute or so, with a brand new install it could take 5 minutes. Question is, does some type of error message come up, or is Windows 7 completely ignoring you because it knows you're not Bill Gates?

 

[bobhahn]

Window Blinds

When this same thing happened to me, the culprit was Window Blinds. Are you running it, or any other "skinning" program? If so, go into that program and tell it to leave the Trainz apps (Trainz.exe, ContentManager.exe, etc.) alone.

 

[simfan12]

Hi again all!!

First, let me say that you are a very kind and helpful group, and I appreciate each and every one of your suggestions and time, nice to know there's still good and helpful people in the world! Now, with the mush out of the way:

Yes, my build number IS the latest build (47059).

Yes, I have loaded Content manager and given it LOTS of time to load (when I say "LOTS" I mean I executed the program and went to sleep. The next morning, Content manager was showing up on the Task Manager, but no program. (Point: Task Manager listed it as just ContentManager, NOT Content Manager 3.5, could THAT be the issue, and if so, is there a way to download an update to Content Manager?)

LOL @ Sniper!!! TOO FUNNY!!! I tried THAT too, logged in as Bill Gates and still Snake Eyes. Just to be sure, when I did THAT, I checked my Bank Balance, and there was NOWHERE NEAR a Billion in my account, but you can't blame a guy for trying, right?

I have tried to load with SLI both ENabled, AND DISabled. BOTH to no avail.

So, as you can see, I've done everything outside trying to load it standing on my head, but something tells me I'd only end up with a broken limb when I loose my balance.

I wonder, is an outright uninstall and REinstall an option? Feedback on this will be GREATLY appreciated as usual. Again, you're ALL GREAT people, and I really do appreciate all your help!

P.S. I forgot to mention, I also looked into Window Blinds, and it's not activated.

 

[Euphod]

Given the information from another recent thread, please check to see that your firewall is enabled to allow CM to connect to Planet Auran.

 

[bazcouta]

Hi simfan12

Have you installed directx9c. Info at this thread http://forums.auran.com/trainz/showthread.php?t=58843

I found that without direct x9c I could play TS12, the game, but content manager 3.5 would not load. Try installing following the instructions and hopefully this will fix your problem.