CONTENT MANAGER NOT UPDATING

I guess none of you read Zec's announcement on the 25th?

Overshoe said:

I guess none of you read Zec's announcement on the 25th?

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That did not actually specify the DLS

Unfortunately due to a server issue access to download some DLC packs (particularly newer DLC packs), and the TCCP website itself, is currently offline.

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You can't download packs from the DLS!
It was for DLC Packs as in Payware from the Content Store which had a problem and the TCCP server for submitting payware stuff, thus confusion, Content store is now working properly.

May be the same problem or may be a different one as the DLS is I'm pretty sure, on a different server to the payware stuff.

Nothing here after the 24th and even stranger having just done a full database repair on one install of TRS19 there is nothing at all showing under DLS! Checked TS12 and nothing after the 5th of May.

Downloading from the DLS white pages as FTP has been blocked in nearly all browsers as it's being killed off as a security risk, can be got round by various complicated means or using an FTP client such as Filezilla, if you know what you are doing, I suspect most won't have a clue.

Alternatively copying the kuid from the White pages and pasting into Manage content will work, asset will show as unknown location in Manage Content however, just checked and it will download and install but show as third party with no upload date, unless anyone is desperate, best to wait for a proper fix rather than have stuff incorrectly showing as third party!

I have 3 builds installed. TRS19 build 117009 and TRS22 build 116669 show the last uploaded assets available where 5/23. TRS22 build 116492 shows 5/25. Now that is weird.

I did a EDR earlier just opened CM, to the DLS tab and it is now blank

Mike.

nicke said:

TRS22 Build 117092 I was set to do my weekly downloading - but the content manager has not updated since 22 May. I have to open from start to get daily updates, but nothing for several days (and there have been plenty of uploads). I have done a Data Rebuild - closed everything down and opened again - still nothing since 22 May. Is this a peculiar problem? Haven't seen any other posts about it Is there a way around this problem? Any help will be greatly appreciated.
Thanks Cheers Nick

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Boy am I glad you posted this. I'm having the exact same problem with both TS2019 (last update 26/05/2022) and Tane (Last update 23/05/2022). I assumed that I had done something wrong and the problem was my end.

Hopefully N3V will get it sorted.

Cheers, Mac...

Same here! I have no download assets available on the TRS19 (build 117009) CM since 13th May (when I last downloaded before going away) and on the TRS22 CM there are no downable assets since 22nd April (I haven't used it much)!

Something is definitely amiss!

I was however able to install the Potteries Loop Line Route (and sessions) which is payware.

Peter.

meatloaf747 said:

Hopefully N3V will get it sorted.

Cheers, Mac...

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To paraphrase an old song, “Never on a Sunday, a Sunday, a Sunday, because that’s their day of rest”.

OK, I've got all the downloadable assets back on TRS19 & TRS22 to the 30th. Excellent!

Peter.

Good Morning All
Unfortunately when I made that announcement, the issues with the DLS listings had not at that stage been found. However, I have posted a new announcement with the latest details (good news!), which I've also copied below.

Our team have been hard at work over the last few days working to resolve the recent DLS, DLC and TCCP outages.


These should now be resolved, however please allow a day or so for Content Manager to fully update the latest content listings from the DLS. Please note that performing an extended database repair will clear the DLS listings, and can take time to rebuild these.


For TCCP, any packages that were submitted to be built and failed over the last 3-4 days should already have been re-submitted by our team. If yours has not, and failed to build in the last 3-4 days due to the server issues, then please try submitting the package to be built again.


Regards

All good now thanks, my DLS tab was blank for two days.

But everything is back now. I was still able to download though.

By grabbing the item with Filezilla, importing and then using the imported file to search and download in CM.

Mike.

Everything is work again however the thumbnails aren't downloading for me, is anyone else having the same issues?

Cheers

Yes, #metoo.

I think a database rebuild after downloading helps to fix it.

yep no thumbnails

deleted

I have shed loads of thumbnails Rich, including from today (148mb).

Time to delete them, me thinks.

Mike.

I have none either and will try that clean out and see what happens. That'll force a fresh download I think with the new content.

So it safe to say I can delete thumbnails and what about the internet folder can I also delete them?

Thank you in advance.

Cheers Joe.

goanna said:

So it safe to say I can delete thumbnails and what about the internet folder can I also delete them?

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I am unsure about the context of that post. The thumbnails being discussed here are those that are shown in the preview window when you double-click on an asset in Content Manager. This appears to be a problem at the N3V server end, not at the user end because it is now happening on Trainz builds that have not changed for months.

The only way you can delete thumbnails is by opening up an asset in Explorer and deleting the thumbnail file, which may not be called thumbnail.jpg. That will immediately generate an error message for the asset when it is submitted (put back into the Trainz database) and turn it into a faulty asset.

From my exploration, some thumbnails are working, others are not.

pware said:

I am unsure about the context of that post. The thumbnails being discussed here are those that are shown in the preview window when you double-click on an asset in Content Manager. This appears to be a problem at the N3V server end, not at the user end because it is now happening on Trainz builds that have not changed for months.

The only way you can delete thumbnails is by opening up an asset in Explorer and deleting the thumbnail file, which may not be called thumbnail.jpg. That will immediately generate an error message for the asset when it is submitted (put back into the Trainz database) and turn it into a faulty asset.

From my exploration, some thumbnails are working, others are not.

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I realized that after I cleared the cache folder, doh! These are all prior to the 25th when things went wobbly on the server, so that didn't matter.

I do that periodically anyway so no loss along with clearing the downloads folder as well. As Malc said elsewhere, the server side will repopulate the thumbnail images but that will take a while.