help desk dead or alive?

K

kamran

Active member

• Nov 25, 2011

• #1

is help desk dead or alive ?
its been 3 months i am submitting tickets but never ever got any reply
they said its load of tickets but its 3 months
so any one of you know that help desk is still alive or become a fallen flag

 

S

shaneturner12

Tutorial Creator

• Nov 25, 2011

• #2

May be a odd question, but have you checked for any replies? They may not be sending out emails nowadays.

Shane

 

N

NSWGR_46Class

Just call my Captain Rude

• Nov 25, 2011

• #3

kamran said:

is help desk dead or alive ?
its been 3 months i am submitting tickets but never ever got any reply
they said its load of tickets but its 3 months
so any one of you know that help desk is still alive or become a fallen flag

Click to expand...

Its alive - 3 months some thing might have gone a stray

 

K

kamran

Active member

• Nov 25, 2011

• #4

yes i checked my submitted tickets list daily

 

S

shaneturner12

Tutorial Creator

• Nov 25, 2011

• #5

You may find that replying to the ticket yourself may help, although it depends on what priority you gave it at the start.

Shane

 

K

kamran

Active member

• Nov 25, 2011

• #6

priority is a critical
but on of my ticket having low priority replied instantly about a month back

 

T

Thai1On

Slave to my route

• Nov 25, 2011

• #7

I'm on the same train I submitted a ticket and I hope to hear back soon. Seems the new patch has caused trouble with my payware locomotives. :'(

 

B

belgian46

Active member

• Nov 25, 2011

• #8

Hello everbody,

I started a low priority helpdeskticket on Nov 1st 2011 and received an answer by personal email (and also a reply within the helpdesk section ) from Zec on Nov 23 2011.

I always have had an answer from the helpdesk,concerning my tickets, within a reasonable time.

Best regards

Kurt :wave:

 

O

overkill650

New member

• Nov 25, 2011

• #9

ok kamran, what is the ticket you submitted? like, what problem do you have? maybe we can figure it out?

 

K

kamran

Active member

• Nov 25, 2011

• #10

about the installation of trainz
i purchased trainz 3 months back but whenever i try to install it
it always says source file is corrupt

 

S

shaneturner12

Tutorial Creator

• Nov 25, 2011

• #11

Whether it can be sorted via the forums depends greatly on whether it is a boxed (i.e. disc) copy or a digital download.

Shane

 

K

kamran

Active member

• Nov 25, 2011

• #12

a digital download copy

 

S

shaneturner12

Tutorial Creator

• Nov 25, 2011

• #13

That may make things simpler, but I need to verify that you downloaded the files one at a time using a download manager (not a web browser)

Shane

 

K

kamran

Active member

• Nov 25, 2011

• #14

yes i always download all files with download manager i have downloaded my game 3 times but always it gave same error
if i keep skipping the corrupted files it keeps on installing and when it installed it refuse to accept serial key

 

S

shaneturner12

Tutorial Creator

• Nov 25, 2011

• #15

That does sound odd - hopefully Helpdesk respond to your ticket soon.

If you haven't already, make a reply to it to enquire on it's status.

Only other thought I've got is to try the mirror server if you haven't already.

Shane

 

A

aardvark1

Senior Citizen Member

• Nov 25, 2011

• #16

Two questions.....

Where did you purchase the download....N3V or other?

What version of Trainz did you purchase?

Thanks,

 

K

kamran

Active member

• Nov 25, 2011

• #17

i purchased from auran directly
i purchased trainz 2010

 

ZecMurphy

Community Assistant

• Nov 29, 2011

• #18

Hi Kamran
I have checked our system, and there are no old tickets regarding this that are open.

There are a number of tickets from you, however these have been closed by you, and as such will not be looked into.

If you close the ticket, we will not look into it, as this indicates that the issue has been solved. By closing it, you actually remove it from our main listing, and hence we will not even see it unless we are looking for it (e.g. to review a previous ticket, or similar).

We can still view/reply to closed tickets, however they are not shown to us by default, so as to allow us to not clog up the helpdesk...