What dose this mean ?

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dragonharh

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This is bullsh it Theres nothing worng with the dam thing in CM No eorrs I don't have time to deal with this
Dear dragonharh,

The addition of your content file Dragons_Pass_Muiltyplayer_V7.0.cdp has failed due to the following reasons:

<kuid:375451:100008> : $tet_invalid_dependency_userid
<kuid:375451:100008> : $tet_invalid_dependency_userid
<kuid:375451:100008> : $tet_invalid_dependency_userid

If you require further assistance please contact our Helpdesk (http://www.auran.com/helpdesk).
 
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You said you've found the answer, and then follow that up by saying you want a real answer? So what is the issue exactly?
 
If I knew what was wrong I would have fixed it long ago.

( Fixed )Helpdesk is too dam slow it took 3 weeks before I got an answer and by then I'll would already have found out why it was broken and fixed it. I used them before and I found out before they got around to a replaying 3 weeks later.

I wont a real answer not the run around.

And I can never seem to get logged into it with out getting an invaded pass & Id Error with is a glitch so it wont let me in anyway.
 
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Good Morning Dragonharh
Please submit a ticket to the helpdesk regarding this, as it may need to be looked into here. If you are unable to log into the helpdesk, then please send an email to auransupport@auran.com

Regards
 
From what I've gathered in another thread, the error is referring to a dependency that has been used that is not on the Download Station.

Shane
 
It might be a dependency having an illegal userid (the default userid -2, or an userid without a registered user).

Peter
 
Good Afternoon All
Our admin is working on a fix for this error, and uploads should show it correctly (if they have the error outlined ;) ) in the next 24-48 hours. However, please note, the error itself is correct, just it's showing incorrectly.

The error message means that you have used one or more assets with an invalid ID (most often, these are used by creators without a valid serial number, or a Planet Auran account). As this is not appropriate for Trainz content, we no longer permit this. Any built-in content has been corrected and placed onto the Download Station under the name name, but under a valid UserID.

As such, to fix this error, you will need to replace the invalid item with a valid version from the DLS, or another similar item of your choosing.

@Dragonharh, please allow us up to 24-48 hours to send an initial response to your ticket. Due to the number tickets that we receive, there may be a few days between our responses, depending on the issue described and the number of tickets received on a particular day.

Please remove the inappropriate language from your posts. Using asterisks (*) to 'bleep' inappropriate language is not permitted, and if it is not removed, you may receive an infraction.

Regards
 
Zec, I don't mean to hijack this thread, but I have an open support ticket from five weeks ago with no official response, GYS-969869. I understand 24-48 hours, but this ticket is pushing 850 hours with no response.
 
ZecMurphy said:
Good Afternoon All
Our admin is working on a fix for this error, and uploads should show it correctly (if they have the error outlined ;) ) in the next 24-48 hours. However, please note, the error itself is correct, just it's showing incorrectly.

The error message means that you have used one or more assets with an invalid ID (most often, these are used by creators without a valid serial number, or a Planet Auran account). As this is not appropriate for Trainz content, we no longer permit this. Any built-in content has been corrected and placed onto the Download Station under the name name, but under a valid UserID.

As such, to fix this error, you will need to replace the invalid item with a valid version from the DLS, or another similar item of your choosing.

@Dragonharh, please allow us up to 24-48 hours to send an initial response to your ticket. Due to the number tickets that we receive, there may be a few days between our responses, depending on the issue described and the number of tickets received on a particular day.

Please remove the inappropriate language from your posts. Using asterisks (*) to 'bleep' inappropriate language is not permitted, and if it is not removed, you may receive an infraction.

Regards
Click to expand...

This is all well and fine but if you find an error please tell use what the KUID number is. You must know it or you would not be able to say there is a error. These is just like the Beach House which comes back as not being on the DL when it is. You said this was being fixed weeks ago and it still is not.
 
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Aug....

DPMP V7.0 shouldn't get this error because its a multilplayer map and I don't need to explane anymore on that. DPV4.6 is a map that uses mostly DLS stuff and profg trees and I'm not going to rebuild a 150+ mile route that I have been working on for 5 years now!

I'm even more confused then before if people kuids have invalid serial number then how the hack are they even allowed to upload to DLS? wouldn't that cos an error as well preventing them form uploading with out an valid serial number ? So what your saying Zec the system is flawed form the gatgo and why are people allowed to get away with it with out punishment all this time perhaps you shod clear up the comfustion here for me becues I'm lost. I don't even know wich kuids they are I have well over 4k installed on DP alown switching is out of the question the route is far too detailed to mass with if it was a small route I wouldn't care but Dragons Pass is no walk in the ball park and I'm POed about this.
 
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ZecMurphy said:
Good Afternoon All
Our admin is working on a fix for this error, and uploads should show it correctly (if they have the error outlined ;) ) in the next 24-48 hours. However, please note, the error itself is correct, just it's showing incorrectly.

The error message means that you have used one or more assets with an invalid ID (most often, these are used by creators without a valid serial number, or a Planet Auran account). As this is not appropriate for Trainz content, we no longer permit this. Any built-in content has been corrected and placed onto the Download Station under the name name, but under a valid UserID.

As such, to fix this error, you will need to replace the invalid item with a valid version from the DLS, or another similar item of your choosing.

@Dragonharh, please allow us up to 24-48 hours to send an initial response to your ticket. Due to the number tickets that we receive, there may be a few days between our responses, depending on the issue described and the number of tickets received on a particular day.

Please remove the inappropriate language from your posts. Using asterisks (*) to 'bleep' inappropriate language is not permitted, and if it is not removed, you may receive an infraction.

Regards
Click to expand...

Ok looks like they fixed the error report. Now I get:

The addition of your content file UMR_2014_Summer_Multiplayer_Route_V2.0.cdp has failed due to the following reasons:

<kuid2:394799:100005:3> : The dependency <kuid:869154:978> has an invalid KUID User ID and cannot be used

If you require further assistance please contact our Helpdesk (http://www.auran.com/helpdesk).

Regards,
The Trainz Team

AND WHAT DO YOU KNOW IT IS A BUILT_IN. Come guys give us a break.
 
This sounds like the replies I would get from the Network Admins. "Gee we didn't change anything that would cause that error." Then after 6 more hours of trouble shooting and then calling them back, the error goes away. And when I ask them what they did, "Nothing".
 
Confirmed that it is a built-in asset required by the Balezino - Mosti routes. Congratulations, N3V, you've gone and further broken Trainz.
 
Good Afternoon All
This error will only occur if you use an asset on your route that has an invalid UserID. In this case, the creator has used a userID that is not linked to their account (or anybody else's account), and hence is not a valid UserID. This does have an implication to you as well, it is very easy for two or more creators to use the same UserID number, and possibly use the same asset ID number.

Imagine you create a route, and place a station on it (industry active). Now, another creator uses the exact same kuid number for a locomotive, and you then install this locomotive. Suddenly you have no station, no missing dependencies, and no way to fix it easily...

Another case is simply that, from our investigation into this, the majority of the creators who do this either do not have a registered account or do not have a valid Trainz serial number. Either way, we aren't going to support this, and as such we are working on ways to prevent this.

This, again, helps you because the UserID is able to be searched for here, allowing you to find the username of the author, and hence likely find the location of any non DLS dependencies that they may have created: https://www.auran.com/planetauran/com_search.php

If you search for the userID number '869154', there are no results. That UserID is invalid, and now makes it more difficult to locate the author...

Now, how to fix this. As stated in my previous reply, there is already a copy of this asset with a valid UserID number on the Download Station. Simply locate the original asset in Content Manager, copy it's name down, then do a search for the full name.

In the case of Rus auto old excavator,<kuid:869154:978>, this is replaced by Rus auto old excavator,<kuid:447264:99909>. As the UserID is changing, and the new asset isn't built-in (so as to have them available as quickly as possible for you, they wet to the DLS), we can't automatically obsolete the original asset.

Once you have downloaded the new asset, please simply use the replace-assets tool to replace the original asset with the new one.


@Scott
We're facing a bit of a backlog at the moment, however this is starting to go down. We will reply to your ticket as soon as possible for you.

Regards
 
I see but in my case witch one is it ? this kuid <kuid2:375451:100463:2> is my route so what your saying is I have to replace it are you kidding me What kuid am I spot to look for then it don't tell my anything <kuid2:375451:100463:2> is Dragons Pass why would someone steal my stuff and screw me up I spent years on this route. your link olny shows me my account its not showing no other IDs at all or other users. I'm stell not finding any problems or invalid UserID found. I'm not shore what to think
 
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