Despite being able to log in to Planet Auran and check my profile, and log into these forums and post, when I try to use the Helpdesk link to raise a ticket, I get "Invalid username or password". Since the username and password are working for the login and forum, I don't understand what has gone wrong here.
In case my problem can be spolved by the community, here's the issue:
I am trying to resolve a problem with a re-installation of Trainz2012, where Content Manager keeps telling me that I do not have a valid username and password, or have not registered a serial number with Planet Auran.
I am running Windows7, I ran the install program as administrator, patched up to 49922, set all the programs to run as administrator, and installed to a different partition from the Windows Installation.
The original installation worked fine, I installed a couple of weeks ago, got a 1st-class ticket, and began updating the out-of-date content, but due to my mistake I was downloading all out of date items on the download station, not local, and after 70G had accumulated, the partiton ran out of space, and I was unable to get TS2012 running again by extended repair from the command line.
I also have TS2010 installed and running, and that is able to access the download station from it's content manager.
I did find that, despite putting in the TS2012 DVD key during the re-install process, the serial number for it was not shown in my Planet Auran details, and I had to add it myself.
There is one option I have seen in the threads - changing the Planaet Auran password - but I am reluctant to do this as I had to change it last year, and despite the auran site telling me it had emailed me the new password, no emails arrived, I was unable to even post to these forums to ask for help, and I ended up having to wait a week until Kris was able to manually reset my password, and as I have said above, I still have TS2010 working properly and don't want to upset it.
In case my problem can be spolved by the community, here's the issue:
I am trying to resolve a problem with a re-installation of Trainz2012, where Content Manager keeps telling me that I do not have a valid username and password, or have not registered a serial number with Planet Auran.
I am running Windows7, I ran the install program as administrator, patched up to 49922, set all the programs to run as administrator, and installed to a different partition from the Windows Installation.
The original installation worked fine, I installed a couple of weeks ago, got a 1st-class ticket, and began updating the out-of-date content, but due to my mistake I was downloading all out of date items on the download station, not local, and after 70G had accumulated, the partiton ran out of space, and I was unable to get TS2012 running again by extended repair from the command line.
I also have TS2010 installed and running, and that is able to access the download station from it's content manager.
I did find that, despite putting in the TS2012 DVD key during the re-install process, the serial number for it was not shown in my Planet Auran details, and I had to add it myself.
There is one option I have seen in the threads - changing the Planaet Auran password - but I am reluctant to do this as I had to change it last year, and despite the auran site telling me it had emailed me the new password, no emails arrived, I was unable to even post to these forums to ask for help, and I ended up having to wait a week until Kris was able to manually reset my password, and as I have said above, I still have TS2010 working properly and don't want to upset it.
