Ts 12 content manager

[louie123]

When i download something in content manager it fails it my internet is working i didnt ever get to use my 100 mb im even logged in content manager. I registered my serial number yesterday.

 

[JCitron]

Welcome to the forums, Louie123.

Check that TS12 is allowed through your firewall as that will prevent it from downloading properly.

When you say registered, you did enter in the serial number in your My Trainz account (aka Planet Auran account)?

I notice here that TS12 doesn't appear in your station route-list as it does with mine. I suggest contacting the helpdesk as they can assist you with that if you have entered in the serial number, as there have been some server issues.

John

 

[louie123]

i did register my number in to planet Auran account

 

[louie123]

thats proof that i registered my serial number what you see here is the heart and soul of my account that my number has been registered please help me im not lying.

 

[cascaderailroad]

I'm not sure ... but I think it is not a good thing to show your serial numbers to all the world

 

[louie123]

im sorry im just trying to give proof that im not lying for some reason i cant download any content from the download station when i try i get this http://i.imgur.com/LRRWKJw.jpg

 

[shaneturner12]

I would suggest you run a Network Diagnostics check from the File menu and screenshot (or copy and paste) the results.

Shane

 

[louie123]

Message: Command prompt reporting in."Message: Test 'command prompt access' passed.Message: Pinging www.google.com [74.125.141.147] Message: with 32 bytes of data:Message: Reply from 74.125.141.147: bytes=32 time=66ms TTL=44Message: Reply from 74.125.141.147: bytes=32 time=70ms TTL=44Message: Reply from 74.125.141.147: bytes=32 time=66ms TTL=44Message: Reply from 74.125.141.147: bytes=32 time=55ms TTL=44Message: Ping statistics for 74.125.141.147:Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Message: Approximate round trip times in milli-seconds:Message: Minimum = 55ms, Maximum = 70ms, Average = 64msMessage: Test 'ping known address' passed.Message: Pinging auran.com [174.121.103.202] Message: with 32 bytes of data:Message: Reply from 174.121.103.202: bytes=32 time=92ms TTL=50Message: Reply from 174.121.103.202: bytes=32 time=85ms TTL=50Message: Reply from 174.121.103.202: bytes=32 time=85ms TTL=50Message: Reply from 174.121.103.202: bytes=32 time=83ms TTL=50Message: Ping statistics for 174.121.103.202:Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Message: Approximate round trip times in milli-seconds:Message: Minimum = 83ms, Maximum = 92ms, Average = 86msMessage: Test 'ping auran' passed.Message: Test 'planet auran login' passed.Message: Test 'http external' passed.Message: Test 'http auran' passed.Message: Test 'https auran' passed.Message: Test 'dls search' passed.Message: Test 'download.ts2009.com' passed.Message: Test 'www.auran.com' passed.Message: Test 'www.ts2009.com' passed.Message: Test 'online.ts2009.com' passed.Message: Test 'page failure' passed.Message: Test 'host failure' passed.Error: Download failed - error 7.Error: Test 'ftp dls' failed.Error: Download failed - error 7.Error: Test 'ftp firstclass' failed.Message: Diagnostic complete.

 

[JCitron]

Hi Louie,

I never doubted you in the first place. Never post serial number, or even email addresses. You don't want softwarez creeps stealing your serial number, or bots sending spam in you name! I do suggest contacting the helpdesk as they can help resolve this issue.

This might be your problem.

Message: Test 'host failure' passed.Error: Download failed - error 7.Error: Test 'ftp dls' failed.
Error: Download failed - error 7.Error: Test 'ftp firstclass' failed.Message: Diagnostic complete.

Here's your problem. Your system isn't contacting the download station.

I suggest checking your firewall and ensuring that trainz.exe, launcher.exe, and ContentManager.exe have access through your firewall or are not being blocked.

If this works, let us know, and of course let us know if it doesn't.

John

 

[louie123]

i see what you mean thanks for the help i will do everything you told me i will let you know what happens thanks again

 

[louie123]

do you know on how i can contact the help desk i allowed those apps in the firewall im still getting the same result.

 

[Stationbeem]

Just look at the top of this thread and you will see the help desk button.

Regards Dave.