The Trainz Helpdesk is worthless!!!

X

xero

Member
The Trainz Helpdesk is worthless! I was communicating with someone via email discussing with them some issues I was having with Trainz 2006. Instead of helping, they basically told me there was nothing that could be done about my version of Trainz (showing me a disclaimer) and simply shut me out! In the past, I have purchased First Class Tickets for the Download Station and this time around for some reason, Content Manager Plus is "Querying my Ticket Status" and Applying Filters." Did anyone else ever have this issue? I'm glad I only purchased the 3 month ticket, because when this expires I will never ever purchase another Trainz product (i.e. Trainz 2012, Download Station Ticket or anything Trainz) related ever again! That pissed me off. I'm just gonna be around and try to figure out why my CMP is doing this to me and when my FCT expires, I'm out of here permanently! I love CSX and NS trains (I live on the east coast in the United States and I am American made and damn proud to be an American) and I always will and I am very discussed ( I know others are too) with the way Auran is running this. It used to be a lot of fun in 2007 when I first joined, but now Auran is screwing it up and Trainz isn't going to be around for too much longer!

I'm done :n:ranting and come April 24, 2012 I'm done with Trainz!!!

Sincerely,

Marlo
 
That's because support for 2006 has been discontinued. I imagine that would include the Helpdesk as well. It's been common knowledge for some time now.
 
Your loss, not mine.

Keep in mind that software has a finite lifecycle. I don't like it (I'm very attached to the best Microsoft OS and office suite ever made, XP and Office 2003, respectively.) The newer stuff is a major step backwards, especially the new Offices. But, for better or for worse, it happens.

With the forums down for a week, I realize you haven't had access to the TRS2006 forum and have had to rely on Helpdesk. Perhaps someone there can help you now as it's a very active forum. It sounds like it could be as simple a matter as a connectivity issue.
 
RRSignal said:
Your loss, not mine.

Keep in mind that software has a finite lifecycle. I don't like it (I'm very attached to the best Microsoft OS and office suite ever made, XP and Office 2003, respectively.) The newer stuff is a major step backwards, especially the new Offices. But, for better or for worse, it happens.

With the forums down for a week, I realize you haven't had access to the TRS2006 forum and have had to rely on Helpdesk. Perhaps someone there can help you now as it's a very active forum. It sounds like it could be as simple a matter as a connectivity issue.
Click to expand...
Now with that being said, why are they continuing to allow people to purchase for Trainz 2006 if the content is discontinued? They will not give you your money back either! I had the FCT after their so called discontinued date and I simply purchased, activated and I was downloading in no time! They took my money and got lazy when I had a problem!!!! Microsoft Flight Simulator is not like this and people create and play all the time as if it were new and I'm sure that software is at least 7 years old! I think this Auran's decision making instead of software having an finite lifecycle and that's why a lot of creators here are leaving too, because their content isn't going to work on their users legacy versions of Trainz!

I think it may be a connectivity issue too and whatever it is I will fix it and get my money's worth! I'm soooooooooooooooo Glad I got the 3 month FCT instead of the Lifetime FCT like and I almost did!!!
 
You will find that Microsoft will not support their flight simulators older than Flight Sim 10 (FSX). It is the same with Trainz. If you own an outdated version, go to the forum panel for that version and ask. No problem.

Bill
 
They are continuing to allow one to purchase "for Trainz 2006", by which I assume to mean access to the DLS, so as not to entirely shut out the users of those products. Frankly, Auran/N3V could have been real jerks and cut off all support to those users. It is predominant practice in the software industry to do exactly that. Auran decided not to leave all those folks out in the cold. Try to get an update for Windows 98 or virus defs for Norton's 2003 and you'll see what I mean.

As for the creators leaving, there are some babies who whine and then try to take their toys and go home. Ironically, the crybabies could easily have their cake and eat it too by uploading to sites like TPR, Trainz Luvr, and so many others, providing direct support to the older versions. Moreover, most of the fixed content should be compatible with old versions of Trainz anyway with a mere change of the Trainz-build number. But some seem more interested in making a political statement by trying to take their toys and go home pouting. Which is perfectly fine as far as I'm concerned; it makes room for those of us who want to create content to better standards.
 
me understand bad method used by auran/trainz. capitalist american company shut down many users (not only auran) because of their overrated piracy. piracy not important. the children, human trafficking, hunger in my city much more important.

if product cost money, support should be as long user have it. and why does trainz release new simulator so often compared to railworks/msts/maszyna eu07?
 
I think you will find that N3V does not sell Trainz 2006 any more. Now that does not mean that some other store is selling it however. However N3V doesn't have any control over store selling their backlog of TRS2006 copies. It just means that your buying an out of date product that is no longer supported. A First Class Ticket only gives you access to the DLS, not full functionality.

peter
 
Railworks hasn't been around as long as MSTS & TRS, so they have less releases out. Currently they have 3 out. MSTS is no longer supported, or developed. So they don't have any more releases (although they were planning one that got dropped). However good luck getting MS to provide you support for MSTS. I don't know what "maszyna eu07" is so I cannot comment. However I do know that World of Subways has been around less then RW/RS and has 2 versions out with another on the way (or are that at 3 now?).

And finally for comparison, look at MSFS, how many versions of that has Microsoft released? or Sim City for that matter, how many versions has EA made?

peter
 
The helpdesk is worthless? It ain't

http://online.ts2009.com/mediaWiki/index.php5/Trainz_Life-Cycle_Policy

Specifically the FIRST QUESTION

Q: Will the named products continue to operate after the listed end-of-support date?
A: We will do nothing specific to prevent the products from operating. However, if they were to stop working for some reason (for example, they were found to be incompatible with the latest Windows Operating System) we would not take any steps to resolve the issue. Additionally, any product features which rely on server support (for example, in-game Download Station access or iTrainz) may cease functioning correctly.
...

Jamie
 
korikovaVL80 said:
me understand bad method used by auran/trainz. capitalist american company shut down many users (not only auran) because of their overrated piracy. piracy not important. the children, human trafficking, hunger in my city much more important.

if product cost money, support should be as long user have it. and why does trainz release new simulator so often compared to railworks/msts/maszyna eu07?
Click to expand...

Are you saying that socialists and communists support products that are long, long, long out-of-date and obsolete? So, should your country continue to make parts for, say, the MiG-3?
 
RRSignal said:
Are you saying that socialists and communists support products that are long, long, long out-of-date and obsolete? So, should your country continue to make parts for, say, the MiG-3?
Click to expand...

yes, they continue support real life metro train 81-717, these trains were built in the 70s but still supported by manufacturer metrowagonmash (according to my father who also metro driver), while tupolev still support their tu-154 planes.

from what year is the mig-3? it might cost you if you want to repair that
 
MiG-3 was a WWII-era fighter. It was "retired" in 1945 although it's possible some may still be flying. I've flown planes of that era and, no, they're not being supported and many of the manufacturers are long out of business.
 
i heard a lot about the ilyushin 2, a soviet era airplane. great you flew with one, how was it there? :)

you can tell the age of the MIG-3, only used for war and in 1945, neither capitalist or communist can support that, and I (hope) there are no customers requesting support for it. MSTS by the contrary, was made for public, and they are still in business, also only made 10 years ago : )))
 
Well, just as planes go out of date, so does software. Frankly, 10 years for software is like 70 years for a plane. Just as the MiG-3 is technologically obsolete, so is MSTS.

I never flew the Il-2. Probably the oldest aircraft I've flown were Stearmans built around the 30's. I still want to fly a DC-3 though.
 
RRSignal said:
Are you saying that socialists and communists support products that are long, long, long out-of-date and obsolete?
Click to expand...

They must RR, because in communist/socialist nations there is no innovation and new products without capitalism. Think Cuba, and the old 50's cars they still use. Only China, which has adopted a hybrid capitalist/communist model comes up with something new once in awhile.
 
Like Euphod said, it's partly true. North Korea doesn't have any new stuff except the mobile phones, but were banned by Kim Jong Un when he took leadership of the country after "the dear leader" died. But, every communist is not like this, myself I'm democratic communist. communism is good if it's not state capitalistic, but I should not talk about politics in a train forum...

RRsignal, the DC-3 is one great aircraft made by the US in the 30s, the Soviet union have the Lisunov Li-2, nearly an exact copy of the DC-3 (maybe called piracy in the world of software haha).: ))
 
An interesting tidbit from the second-from-latest Trainz Newsletter (January 25th)...

N3V have stated in that newsletter that First Class Tickets will only work with TS2009 and later.

This means that users who are running an unsupported version are not going to be able to download.

Just for proof, here's a quote from the newsletter:
Trainz Newsletter 25th January 2012 said:
Finally, please note that First Class Tickets are not a physical product. You won't need to wait for the postman before you can take advantage of your purchase. And keep in mind that to use a First Class Ticket, you will need a registered Planet Auran account and a copy of Trainz Simulator 09 or above.
Click to expand...
Shane
 
Shane, I posted that same quote in another thread (somewhere). There was one poster who stated that he had a FCT and only TS2006 and was still able to download, so either he's an exception, or the statement in the Newsletter is in error. Helpdesk was notified of the discrepancy. Awaiting reply now.

Bill
 
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