I bought 2012 on the new site for download. I started to download it and the files get to about 90 percent and the server hangs. They only give you 10 attempts. I did the file a second time and my attempts dropped to 6 from 9. I did it again and it droppend from 6 to zero. What is up? They really need to use some form of download manager to allow restarting of failed downloads, remove the limit until the file is actually completely downloaded the first time.
Then I tried to open a support ticket. Guess what? It tells me it's not available and to try later. Did this about 5 times and never could open a ticket. So I opened a ticket on auran.com explaining the situation and they just dont bother to reply. I know this was a good price on 2012, but if they can't handle downloads, then start mailing out dvd's for free.
When i bought 2010 from steam, it downloaded overnight in one try with no issues. I gave up on steam because they have lousy support and thought auran would be better. Maybe not. Buyer beware.
Jim
