Patched to 58414 - DISASTER!!!!

C

Clancy2012

Rail Rider
Folks,

I am fully patched to 58414 over a week now and the inbuilt "Get New Updates" will not download my payware content. My serials are all correct in my profile, it tries to download them and then stalls saying the directories do not exist. How can I resolve this? Help desk keep fobbing me off with emails to check other stuff but the problem is with these patches, not anything I am doing. I am now left with the MASTER TS12 package, and all addons of 2 years are gone, and my previously purchased payware - Murchison, The Duchess, Settle & Carlisle will simply not download. Why in gods name release patches that cause more harm than good???

Ideas welcome but know that I have tried every trick listed across the forum since the patch releases.

Thanks

Clancy
 
Can I verify that your addon pack serials are registered on your Planet Auran profile? This is crucial.

Be aware though that there have been a few reports of Download Station problems so that may be relevant.

Shane
 
Hi Shane,

Yes the serials are present and correct, even Helpdesk checked themselves and were happy that was not the issue. I have tried the one part at a time solution but that times out with same error - directory does not exist. I think there are enough users here now adding complaints about the TS12 servers, it is a complete and utter mess and not what one should expect from a premium product. Time players were respected enough to give them bullet proof updates and ease of access to content they have paid for, not this crap. We should not be trying to find solutions for NV3 either, they don't hang about when debiting your card though, no server issues there, no sir! That is instant and error free!!!
 
Shane, I hear you, and respect your advice and guides over the years, however NV3 have no server issues where they process payment for product. A week later since i patched to 58414 and still cannot access my products. I dont see a message from Auran in their stickies advising as to what the issues are, and what their repair timeline is. I will join the gang that will not buy DLC product again, that's for sure. What sickens me even more is that I have the original zip files for all my payware downloads and they cannot be installed in the old fashioned way.
 
There seem to be quite a few affected at the moment so it may only be a temporary issue. However, there is a possibility that your permissions for the DLC server may not be right, and only N3V can check this. As the issue only cropped up today, there's no chance of N3V being able to post any sticky about it as they are not in the office over the weekend.

Shane
 
It is going on since last weekend, when I originally posted about the issue. I have 7 emails from support over the past week and none offer a solution, only doing what members are trying here and directing me to the forums. It is their product, their problem, they should be fixing it not their customers.
 
Note to NV3:

Never again release a "fukfix" called a "Hotfix" until you are sure you have bug tested it to within an inch of your life. You have completely crippled the installations of many of your customers.
 
Clancy,

There appears to be a network issue as many people have reported in the DLS issues thread. Once these issues are resolved, yours may be also.

Please refrain from the "bad" words. Although and rightly so your frustration level is at an all time high and I understand that.

John
 
Clancy2012 said:
Note to NV3:

Never again release a "fukfix" called a "Hotfix" until you are sure you have bug tested it to within an inch of your life. You have completely crippled the installations of many of your customers.
Click to expand...

What John said. But one technical question. You aren't running Trainz on an SSD drive I hope? And when was the last time you ran a memory and hard disk diagnostic check? If you've got a bad sector, it could lead, would lead to corrupted data reads, which seems to be the case here.

In the meantime, take TRS2006 for a spin and enjoy the faster processing on your TS12 box... it can't overload, and should scream along fine. Pick up TS2009 or '10 (both cheap these days) and most TRS2006 content comes in pretty much without problems before TS'10 SP3's changes... No reason not to have a backup Trainz or three. I have everything still installed back to Trainz 1.3 & my unregisterable (used) UTC and multiple service pack versions all happily co-existing.

Just launch CM from the local \Bin folder or set up shortcuts to do that for you and a current version won't get you so riled up. Make a clean backup copy of any version and rename the folder to isolate it from the directory. COPY THAT back into the old folder name, then update. Repeat as needed with each service pack and hotfix... so you ALWAYS have a way to stay with what worked last week... Kapish? The copy-backup process is here on the Wikibook... PM or email me or John if you don't follow. This swells the Hard drives a bit, but today's HDD's are so big it's a drop in the bucket per version kept.

Sorry I can't shed any direct light on the issue, but reinstalling if you didn't keep a clean copy and moving the directory before you do so should let you go back in time the eleven days to what worked before that patch. Just import back to the newer (older) version from the local folder and don't run that Hotfix. If that all works, it's another hammer to pound on Customer Service about! And it let's you play with Trainz without raising your blood pressure! Best wishes, // Frank
 
John, I am a 43 yr old man so what's with the "bad words" warning??? The problem here is that NV3 treat their customers as if they are all 10 years old. If I was to type a bad word, I would but I thought I would refrain lol, so excuse the shortened version.

At no stage did NV3 say the patches could clear out all your content except for the master installation and they never said you would have to re download all your payware, if they had, none of us would have patched. NV3 released a crap set of hotfixes without ensuring that they were bulletproof.

The problem is shoddy "dont give a fuk" attitude, simple as!
 
Hmm, I can only say I bought some steam engines on the 8th of July and they all came in without a problem over here the same day.

So the question is, did you take all the necessary precautions while patching? In other words did you shut down your modem, switch off the firewall, kill your virus checker before running the updates and did you do a full database repair after that.

The only beef I have with this in game updating is that trainz responsiveness turns in a kind of molasses while it downloads these add-ons and is effectively unusable during this download process.

Btw, it was mentioned that installing SP1 would also mean that the program, trainz that is, needed to download your purchased DLC content again.

Greetings from nighttime Amsterdam,

Jan
 
Clancy2012 said:
John, I am a 43 yr old man so what's with the "bad words" warning??? The problem here is that NV3 treat their customers as if they are all 10 years old. If I was to type a bad word, I would but I thought I would refrain lol, so excuse the shortened version.

At no stage did NV3 say the patches could clear out all your content except for the master installation and they never said you would have to re download all your payware, if they had, none of us would have patched. NV3 released a crap set of hotfixes without ensuring that they were bulletproof.

The problem is shoddy "dont give a fuk" attitude, simple as!
Click to expand...

Hi Clancy,

As a moderator here, I am responsible for "bad words" and your age has nothing to do with it. This has to do with CoC violation. That aside, I understand your frustrations and yes, I agree that this process should have been tested and vetted much more so than it was before it was released for public consumption. Like anything that has to do with computers and software, the developers think in developer instead of consumer when ti comes to supporting their baby. They know the inner workings and know how to get around the niggles, but that doesn't always get communicated to the end-user.

That's part of the issue of course and add the on-going, since July 1, or so technical difficulties with downloading and the DLS and everything else network related, and you're hosed.


John
 
The point obviously is, this DEBACLE with the so called hotfixes with the unannounced sly way to go about already paid for and installed payware products should NEVER have happened, NEVER period. As I said/wrote often here in the past about N3V Games so called hot fixes, doesn't anyone on their end BETA test these before unleashing these on the unsuspecting "Average Joe"? I can understand if one's own PC configuration might be to blame for some of these issues but are they really?

As a casual observer who had and still is having d/load issues in the past and present, where N3V Games products and its DLS simply refuse to further d/load after starting a d/load for some 100kb or so and usually end with "Servers full", "reached daily d/load limit of 100 MBs" or simply saying, "file to d/load is not found" or such cr@p despite of having a "lifelong FCT" for several years already, I have given up in d/loading ANYTHING.

If I were not a content creator who's first priority is creating in 3D for the wider masses here and not route building or such, I would have given all this cr@p away a long time ago. It would have been funny if this was not so serious, IF N3V Games AT THE VERY LEAST would own up of the issues happening with this all, as I would have saved myself countless hours of "fixing" imaginary faults and reinstalls, checking network issues and configurations to chase IMAGINARY shadows/issues I was told are only on my PC. Having 4 different PCs presently where ALL these issues are happening, guess what my opinion of all this is? Well, guess again as my opinion is HARSHER than that as I did not get much help either except being told to try different browsers like Chrome, M$ Exploder, Opera, FireFox (which I normally use) and still all these issues I have are with all of these browsers presently. I am NOT ALONE with my issues, just READ ALL these posts with the SAME issues I AM HAVING in all these forums here.

I have build my own PCs for 20 odd years already from scratch, repairing such as well, so I know what I am doing PC wise.

N3V Games, you can fool all of the users some of the time, you can fool some users all of the time but surely, you can not fool ALL PEOPLE ALL of the time (to paraphrase a famous quote). Being "stumm" about these issues and at the VERY LEAST by not acknowledging some of these issues here in the forum speaks a thousand words as well. You either DO NOT KNOW or you DO NOT WANT to know.

My opinion (harsh words perhaps for some but they need to be said).

VinnyBarb
 
I say Auran / NV3 make another patch called: "SP1_Hotfix_ Regress" :o Such a patch would convert your current build number of: 58414 to 49922 :hehe: This would thereby undo all the unnecessary damage they've caused us :mop:
 
Last edited:
ClintClassic said:
I say Auran / NV3 make another patch called: "SP1_Hotfix_ Regress" :o Such a patch would convert your current build number of: 58414 to 49922 :hehe: This would thereby undo all the unnecessary damage they've caused us :mop:
Click to expand...
G'day all, that is easy enough to do, just take a clean install of TS12 and patch to 49922 then from the "UserData" folder in the SP install move the "local & original" folders into the "UserData" folder of your 49922 install and do an EDR and all should be good.
Anyone wanting to explore the wacky world of SP1 I would recommend NOT using your existing TS12 49922 but make a fresh install and experiment with that, then there is little or nothing lost.
I have been there done that with this and have now totally got rid of anything to do with SP1, for me it was an unreliable dead loss.
Regards
Barrie
 
Hi All
We are working on these issues with the DLC system. This particular issue is one that we are looking into, as the serial numbers are properly registered. I will speak to our team again tomorrow on this, as it is taking longer than we would prefer to resolve this issue.

Unfortunately, not all bugs can be found through beta testing, and some only occur in very specific circumstances that we can't always test for. In the case of the DLC system, many of these are related to connection issues. In this case, we are still investigating the issue, and unfortunately it is taking longer than expected or preferred.

Regards
 
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