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It is 9:08 AM in Auran's Australia headquarters. Come on guys, get the problem fixed.
It's not a "contractual thing" and the third-party issue is a red herring. Even billion-dollar companies like EA and Sony have server issues, to say nothing of the many points-of-failure between you and the servers.
The problem is the validation system itself. You shouldn't need one for your bought-and-paid-for product to function.
I don't have these problems: Other than the minor annoyance of not having being able to access the DLS, I'd have never known there was an issue.
The home page now loads so something was fixed. Does anyone want to try using TS12 online? I'm scared and don't want to face a 14 hour validation of assets.
John
I'll go see if CM validates the server with TC3.
I've done enough network checks to know that it's third party related. The validation server is in the same location as the other N3V servers.
Shane
From a TS2010 user I don't understand. Can someone explain what is different with TS1012 and TANE CE? Are we saying trying to use either during an internet outage or while NV3 servers are down causes a validation process that can take hours? If so that's a deal breaker...
.. it doesn't matter whether N3V relies on a third-party or self-hosts - they still have reliability issues.
Hi All
We apologise for the outage. This was resolved by our admin as soon as he was able to this morning, and everything should now be back to normal.
We are using newer systems in T:ANE which should help prevent issues in Trainz when there are server outages, although of course actual online functions (DLS access/downloads; multiplayer, etc) may not be functional. However Trainz itself should work correctly.
Regards