Order Never Received, No Response from Helpdesk

[marcfineman]

Hi All, I am hoping somebody here will be able to help me. I ordered Trainz Collection on June 9, 2008. It has been over a month and I still haven't received it. It was supposed to have been sent via Air Mail. My order status indicates that it has shipped. However, there is no tracking information. I am in the US and I know it should take 1-3 weeks to get here, but it has been over a month. I have submitted inquiries to helpdesk but received no response. My son can't wait for it to arrive. Any advice is appreciated.

 

[jadebullet]

great this makes me feel REAL freaking good. Im in the same boat as you. I know that the company was back ordered for a while so mine didnt ship for about a week but it has been almost 4 weeks.

 

[Tony_Hilliam]

Please accept our apologies for the delay of some items ordered in June. We took on a new fulfilment company and unfortunately there have been a few teething problems. Some orders from the 6th-16th of June fell into a black hole but were shipped out on July 8. We will be giving a free month First Class Ticket to all those affected by the delay.

 

[jadebullet]

thank you very much Tony. the peace of mind is much appriciated

 

[Petestuff]

Patience is a virtue

I ordered a copy on the 21st October 2007 for Christmas.
Maybe with a little luck and more patience I'll have it for
Christmas 2008 (Just maybe). I thought prepaid customers got
preference on orders but I saw it in EB's a couple of weeks ago.

Perhaps I should put my order in now for TRAINZ 9 and 10.

Petestuff
------------------------------------
5 versions of TRAINZ registered.
I prefer running AI layouts and getting them out of trouble when they decide to do their own thing.

"I've tried the rest but TRAINZ is best."​

 

[Petestuff]

Continued Story

It finally arrived today. Only 8 months 25 days from ordering.
It was already in the post when I wrote earlier today.

Patience is a virtue etc.

"I've tried the rest but TRAINZ is best."​

 

[jadebullet]

makes me feel better? Im sure it will come soon.