MY registration key was cut off on the sticker attached to my cd case. I ordered it from the company but the machine must have cut it off. I submitted a ticket months ago at the auran helpdesk and contacted them by email but have had no response. Can somebody please help me with this?
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My registration key is cut off what do i do?
- Thread starter Cheynoa
- Start date
Right now the Helpdesk is offline because the server is down. See the announcement regarding this.
Once everything is online, try contacting them again with this link.
http://support.auran.com/
Once everything is online, try contacting them again with this link.
http://support.auran.com/
MY registration key was cut off on the sticker attached to my cd case. I ordered it from the company but the machine must have cut it off. I submitted a ticket months ago at the auran helpdesk and contacted them by email but have had no response. Can somebody please help me with this?
What version of Trainz? for 2010 the key is on the back of the manual.
Which is in the case which is sealed, unless its a LIDL:hehe: version where you won't have a manual.What version of Trainz? for 2010 the key is on the back of the manual.
The Version is 2009 world builders edition
Where did you get it from? as thats who you need to be contacting.
It was bought of Amazon from the Trainz Company
Need to take it up with Amazon then I'm afraid, should have bought it direct from Auran, not through a third party.
Gandalf0444
FVRR member
Not totally 100% true. Auran can easily issue a new one if he has proof of purchase, giving the fact that they would have to respond first.Need to take it up with Amazon then I'm afraid, should have bought it direct from Auran, not through a third party.
Not totally 100% true. Auran can easily issue a new one if he has proof of purchase, giving the fact that they would have to respond first.
I have a bad feeling it will be one of Amazons "used" items, or thats what was supplied, seen people caught out a couple of times with software, both times Steam games..........
Just checked they are actually advertising used copies of 2006 2009 and 2010. which are totally useless other than maybe if you have a licence key and a bust disk.
Gandalf0444
FVRR member
Even then Auran can still provide keys if they want to play nice. Even STEAM keys are the same as what the publisher uses. If you but lets say COD Black Ops at Gamestop for PC. And enter the code it will work. You can also buy it on STEAM and enter that code(won't work) but the codes are "interchangeable" since the publisher supplies all registration codes to STEAM.I have a bad feeling it will be one of Amazons "used" items, or thats what was supplied, seen people caught out a couple of times with software, both times Steam games..........
Just checked they are actually advertising used copies of 2006 2009 and 2010. which are totally useless other than maybe if you have a licence key and a bust disk.
Stationbeem
Over 60's Club
Try sending a PM to Zec he may be able to help.
Hi Everybody.
the opening poster did not state which country he resides in. If it is the United Kingdom he would be covered under the " Sale of Goods Act".
In that he would be able to return the goods to the seller as being " unfit for the purpose the product was purchased for" or alternatively under " The Return of goods which are faulty".
He would also be covered under the "distance selling regulations" which gives extra time and protection for persons buying products through catalog or online.
The seller (in this case Amazon) would not be able to dis-regard their obligations being that the product is software as the buyer could prove that the product was faulty on delivery and never installed on the machine.
I believe other countries have similar regulations but of course it would depend on where he resides.
Hope this helps
Bill
the opening poster did not state which country he resides in. If it is the United Kingdom he would be covered under the " Sale of Goods Act".
In that he would be able to return the goods to the seller as being " unfit for the purpose the product was purchased for" or alternatively under " The Return of goods which are faulty".
He would also be covered under the "distance selling regulations" which gives extra time and protection for persons buying products through catalog or online.
The seller (in this case Amazon) would not be able to dis-regard their obligations being that the product is software as the buyer could prove that the product was faulty on delivery and never installed on the machine.
I believe other countries have similar regulations but of course it would depend on where he resides.
Hope this helps
Bill
I have the reciept
If you purchased a used or previously registered copy Zec will not be able to help you.
tomurban
Gandalf0444
FVRR member
They have the full capability of helping him. It is just a matter of playing politics. If you get a game from a company that didn't have a registration code in it(happens on rare occasions) Then they do not give you a completely new game or CD/DVD. They simply give you the code. The codes are not tied to a single disc or installation. If you have 2 copies of say Battlefield 2142. Lets call the copies A and B. You use the disc from A. But can use the code from B to register and install it. It is all run off of a database of sorts so as long as the code is correct it does not matter if the disc came with that code.If you purchased a used or previously registered copy Zec will not be able to help you.
tomurban
So Auran could in theory just pluck a code out of that "database" so to speak and give it to him.
The flip side is why should they, especially if the case turns out to be such that somebody bought a product from a shady third-party that already used up the registration code?
Don't get me wrong, I would prefer primary-market sellers support those who purchase items in the secondary (used) market. But seeing as many - especially in media industries such as this - don't even support their new purchasers well, it's awfully unreasonable to expect them to support the secondary market.
Now that much if not most software requires "activation" and enforces some form of DRM, consumers are just plain screwed unless they are willing to, um, well I'm not going to say anything more...
Which is exactly what many of the product vendors want. Hence one of the reasons I won't buy DRMed products.
Don't get me wrong, I would prefer primary-market sellers support those who purchase items in the secondary (used) market. But seeing as many - especially in media industries such as this - don't even support their new purchasers well, it's awfully unreasonable to expect them to support the secondary market.
Now that much if not most software requires "activation" and enforces some form of DRM, consumers are just plain screwed unless they are willing to, um, well I'm not going to say anything more...
Which is exactly what many of the product vendors want. Hence one of the reasons I won't buy DRMed products.
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