Moan

[alantaylor61]

Now i know before i start most of you will say i'm being unfare well i dont care if it makes the Admin sit up and take notice.I have had trainz 2009 for some years i pay for my first class tickets and now i wonder why we are surposed to get faster downloads we dont and please dont tell me its my internet. 2 not enought routes are put up and the ones that are have loads missing. 3 when in download station it tells me i cant download as i have reached 100mb of my download and that with a first class ticket. Admin dont answer queries. Ihope when my order for trainz 12 comes i dont get problems with that why is it in this day and age when you buy goods they only want your money and the hide in the woodwork when there are problems. so come on Admin please sort things out and stop giving us excuses.

 

[JCitron]

Alan.

Alright, it's not your computer or your internet connection!

I'm not an admin so I'll say this...

Anyway, did you recently purchase a new FCT because your old one expired? If so you need to enable your ticket, and that takes 24 hours to become effective.

There have also been some network technical difficulties for some people too reported in the forums, perhaps this is related to your issue as well.

John

 

[Euphod]

It's certainly not "unfare" (sic) to complain about something that doesn't work right, but it is unfair to assume the problem is with the program. Have you tried all of the suggestions on these forums to correct the problem? In particular, have you tried solutions posted by ShaneTurner? Have tested your PC's RAM, and tested you network's speed? Have you eliminated every possible cause at your end?

 

[alantaylor61]

It's certainly not "unfare" (sic) to complain about something that doesn't work right, but it is unfair to assume the problem is with the program. Have you tried all of the suggestions on these forums to correct the problem? In particular, have you tried solutions posted by ShaneTurner? Have tested your PC's RAM, and tested you network's speed? Have you eliminated every possible cause at your end

 

[alantaylor61]

It's certainly not "unfare" (sic) to complain about something that doesn't work right, but it is unfair to assume the problem is with the program. Have you tried all of the suggestions on these forums to correct the problem? In particular, have you tried solutions posted by ShaneTurner? Have tested your PC's RAM, and tested you network's speed? Have you eliminated every possible cause at your end?

Yes sir all have been checked 16 gig of ram i7 Prosser 2tb hard drive but thank you for your time Alan

 

[Euphod]

Well, if you've tried all the suggestions that others have posted and have seen no relief, then I suppose you are at the mercy of the help desk. I having nothing further to recommend, all the connection issues have already been covered fairly comprehensively elsewhere. I wish you luck then.

 

[shaneturner12]

Hialantaylor61,

Let's see if I can help sort this, as I can normally sort out most other technical issues.

With First Class Tickets (FCT), they must be manually activated. Please visit https://www.auran.com/planetauran/AT_display_tickets.php, then check that the First Class Ticket you wish to use has 'Activated' (in green) next to it. If it does not, click the Activate link next to it.

If you had assets in the Download Helper panel at the time of activating the new FCT, you will need to click the Clear button at the bottom of that panel.

Sometimes, changing your profile password can help (make sure Trainz/Content Manager is not running at this point). This can be done at https://www.auran.com/planetauran/edit_admin.php - click Edit next to Password, and fill in the form. You can re-enter your existing password, or you can change it. If you change it, you will need to also change it within the Trainz program (in both the Trainz Options box and the Internet tab in the Content Manager settings).

In relation to the routes issue, this is up to the content creators (of which I am one of them, despite only having one piece published so far). Some routes/sessions use content from places other than the Download Station. If you cannot find a KUID, you are welcome to post it here.

If you still get the 100MB 'limit' issue, try doing an extended database repair, as this can solve the issue. Just watch out for any faulties after doing this - most of them can be cleared by selecting the asset, right-clicking it, and choosing 'View Errors (and Warnings).

For TS2009, make sure you are running at least build 41844, and run build 44653 if possible to remove the chance of the issues being related to having an unpatched version.

Hopefully this helps.

Shane


​

 

[Sandman2]

My one year First Class Ticket expired last month and I was unable to make one download using Content Manager. I've tried everything to resolve this problem including scannning the Forum for suggestions and working with Zec on the support staff. I have used the first class ticket previously and had no problems. Someone mentioned on the forums that there is some First Class Tickets that will never work and after a year of frustration, I have to agree ! Needless to say I have become very frustrated with Trainz 2012 and have moved on.

 

[Scottbe8]

1) Clear your Download Helper list.
2) Exit Content Manager.
3) Wait for TASDaemon to finish its background work by stalking it in Task Manager (Windows) or Activity Manager (Mac).
4) Launch Trainz and go to File>Settings.
5) Go to the Internet tab.

What does it say under "First Class Ticket Status"?