Jointed Rail payware Top shelf business!

[railroy19]

I had a little problem with a purchase that I made. Because someone had used my e-maill address and was sending out so much spam that MSN.Com
Cancelled my e-mail address. So I had to sign up for a new one which is what I use now. Anyway I had made a purchase from JR. on a Friday evening and did not get any reply and I just figured it was the weekend so I contacted them Monday evening to check on my order. I received a reply about 20 minutes later saying the order was processed at the time of purchase but Kevin noticed the e-mail address was different than the one on my e-mail message. My old address was on file so we changed that to the correct one and now everything is working just fine.

Just wanted to give a pat on the back for great customer service.

Thanks JR.
Bob

 

[yutzk]

I had a little problem with a purchase that I made. Because someone had used my e-maill address and was sending out so much spam that MSN.Com
Cancelled my e-mail address. So I had to sign up for a new one which is what I use now. Anyway I had made a purchase from JR. on a Friday evening and did not get any reply and I just figured it was the weekend so I contacted them Monday evening to check on my order. I received a reply about 20 minutes later saying the order was processed at the time of purchase but Kevin noticed the e-mail address was different than the one on my e-mail message. My old address was on file so we changed that to the correct one and now everything is working just fine.

Just wanted to give a pat on the back for great customer service.

Thanks JR.
Bob

Thanks for the kind words Bob! At JR we take pride in having the best customer service experience in the Trainz world!

Kevin

 

[JohnnyC1]

I to had a was taken care of when it was an error I made. Great customer service JR team.

John

 

[tomurban]

Their customer service matches the quality of the content. Excellent in all aspects.

 

[rweber95]

If JR can decipher this post then they are truly great:hehe:.

Bob Weber

 

[JCitron]

Kevin, Mike, and Justin are awesome and run a very professional business.

I've purchased quite a few items from them without any problems and will do so again when I have some extra cash!

Well done guys. Keep up the great work!

John

 

[817TAYLOR]

I had a little problem with a purchase that I made. Because someone had used my e-maill address and was sending out so much spam that MSN.Com
Cancelled my e-mail address. So I had to sign up for a new one which is what I use now. Anyway I had made a purchase from JR. on a Friday evening and did not get any reply and I just figured it was the weekend so I contacted them Monday evening to check on my order. I received a reply about 20 minutes later saying the order was processed at the time of purchase but Kevin noticed the e-mail address was different than the one on my e-mail message. My old address was on file so we changed that to the correct one and now everything is working just fine.

Just wanted to give a pat on the back for great customer service.

Thanks JR.
Bob

That is one hell of a story
I must say that JointedRail is indeed
Does JointedRail still do the old payware thing?
Because I have a real old account from the Good 'Ol Days
And I would like to re claim it
That And I Have Baught A Few Of The Same Locomotives About 3 Times
XD
-Taylor

 

[julius3]

I love Jointed Rail. They have great content and fantastic customer service. I am proud to have purchased their entire current CSX content -- among other items. The locos have lots of features like ditch lights, cab lights, night lighting, etc. --well worth the cost. Great investment; very cool content!