Is the helpdesk still overloaded?
- Thread starter Tidgney
- Start date
Yes
There is the short answer, yes it is, terribly. There's only ine person running that part time (a lot of it in their free time) and they have a huge backlog.
Have you posted you problem on the forum? You might get it resolved quicker if it's an operational one, even technical one.
Angela
There is the short answer, yes it is, terribly. There's only ine person running that part time (a lot of it in their free time) and they have a huge backlog.
Have you posted you problem on the forum? You might get it resolved quicker if it's an operational one, even technical one.
Angela
Hey,
Ye i did but no success, the last response i got was that it is a very unusual problem and the first time they have seen it, so ill just keep waiting. Just annoying really, wanting to play it since i got it, well i can but the graphics are so messed up on it i just get annoyed with it.
Ye i did but no success, the last response i got was that it is a very unusual problem and the first time they have seen it, so ill just keep waiting. Just annoying really, wanting to play it since i got it, well i can but the graphics are so messed up on it i just get annoyed with it.
Hey,
As far as im aware i havn't seen my problem on forum. Basically, In surveyor the game is fine, runs perfectly. In driver, no matter what the detail distance is, it will only load about 1000m, and it will be flashy (Seems like it cant load quick enough) etc. Its just odd in 1 mode its fine and the other it doesnt work at all.
edit: TS 2010
As far as im aware i havn't seen my problem on forum. Basically, In surveyor the game is fine, runs perfectly. In driver, no matter what the detail distance is, it will only load about 1000m, and it will be flashy (Seems like it cant load quick enough) etc. Its just odd in 1 mode its fine and the other it doesnt work at all.
edit: TS 2010
Could be a graphics card / drivers problem of some kind to me or possibly lack of ram or disk space? or even overheating, Trainz is very demanding on the hardware.
If you post your system specs, one of us on here hopefully may be able help with the problem.
I agree.
We need to know what sort of processor and graphics card you are using, how much memory you have (normal ram and graphics card ram), do you have the latest drivers for your motherboard/graphics card/sound card,etc.
Also, have you tried running in both OpenGL and DirectX to see if one is better than the other?
Trainz is very demanding, regardless of what the system requirements say.
That's a point.
Does you system meet the minimum requirements for Trainz?
Smiley.
We need to know what sort of processor and graphics card you are using, how much memory you have (normal ram and graphics card ram), do you have the latest drivers for your motherboard/graphics card/sound card,etc.
Also, have you tried running in both OpenGL and DirectX to see if one is better than the other?
Trainz is very demanding, regardless of what the system requirements say.
That's a point.
Does you system meet the minimum requirements for Trainz?
Smiley.
Processor: i920 Oc'd 3.6ghz
GFX: ATI 4890 1gb
Ram: 6gb
Running vista 64bit
Yes to everything else to :S. Although i cant remember with compatibility mode as i said i did most of the checks in jan/feb, and more in march on the last response i got, i will double check compatibility mode later.
Cheers for the help as well
.
GFX: ATI 4890 1gb
Ram: 6gb
Running vista 64bit
Yes to everything else to :S. Although i cant remember with compatibility mode as i said i did most of the checks in jan/feb, and more in march on the last response i got, i will double check compatibility mode later.
Cheers for the help as well
.I agree with Smilely and the others here. This sounds like your system is a bit overloaded when it gets into driver.
Post your system specs here, and we'll see what we can do.
This may appear to be a graphics-related problem but it may not all be the graphics. In general I have found that sometimes a BIOS upgrade on the motherboard and other driver changes will help with overall performance.
Remember Driver takes a lot more resources than Surveyor. In Driver, unlike Surveyor, there are scripts running to control the signals, industries, driver commands, etc.
This extra work will make your computer system work quite hard, and much harder than in Surveyor, which can put some pressure on your computer. There are things that will help with this issue and include ensuring that the system is running top-notch in the first place.
Ensure that the system drivers are up-to-date.
Ensure that the BIOS is at the latest revision as possible.
Check the technical forums for your system. Sometimes the latest and greatest isn't so great. The same goes for the video cards too.
Ensure your RAM is working properly. I've posted numerous times regarding weird memory problems. If your RAM is faulty, it may or may not cause an error. You can check your RAM with various utilities. Among them is memtest86.
How's the disk space on your hard drive(s). A computer with low space will constantly thrash about and suffer from major performance issues. Defrag your drive too. This will help tremendously.
Power and heat can really wreak havoc on a system, particularly during the summer months. If your system gets warm, it'll slow down before it crashes. This is a saftey feature to keep the hardware from burning up. Intel I know has this feature built into it's CPUs, and NVidia-branded video card manufactures I know build this into their video cards. If they get hot, they will slow down and bottleneck performance. So check your fans, and add fans if necessary to cool down the system. If they are dirty, take a pencil and put it between the blades and blow out the fans individually with canned air.
You power supply... As I mentioned briefly can cause poor performance. Ensure that the power is good going into it and out. Sometimes spending a little bit more for a better power supply is worth every penny in the end.
I could list many more things here. I hope this gives you some things to go on.
John
EDIT: It looks like we cross-posted. The hardware looks good, but I would check for latest video drivers. ATI cards tend to be problematic anyway due to various issues.
Post your system specs here, and we'll see what we can do.
This may appear to be a graphics-related problem but it may not all be the graphics. In general I have found that sometimes a BIOS upgrade on the motherboard and other driver changes will help with overall performance.
Remember Driver takes a lot more resources than Surveyor. In Driver, unlike Surveyor, there are scripts running to control the signals, industries, driver commands, etc.
This extra work will make your computer system work quite hard, and much harder than in Surveyor, which can put some pressure on your computer. There are things that will help with this issue and include ensuring that the system is running top-notch in the first place.
Ensure that the system drivers are up-to-date.
Ensure that the BIOS is at the latest revision as possible.
Check the technical forums for your system. Sometimes the latest and greatest isn't so great. The same goes for the video cards too.
Ensure your RAM is working properly. I've posted numerous times regarding weird memory problems. If your RAM is faulty, it may or may not cause an error. You can check your RAM with various utilities. Among them is memtest86.
How's the disk space on your hard drive(s). A computer with low space will constantly thrash about and suffer from major performance issues. Defrag your drive too. This will help tremendously.
Power and heat can really wreak havoc on a system, particularly during the summer months. If your system gets warm, it'll slow down before it crashes. This is a saftey feature to keep the hardware from burning up. Intel I know has this feature built into it's CPUs, and NVidia-branded video card manufactures I know build this into their video cards. If they get hot, they will slow down and bottleneck performance. So check your fans, and add fans if necessary to cool down the system. If they are dirty, take a pencil and put it between the blades and blow out the fans individually with canned air.
You power supply... As I mentioned briefly can cause poor performance. Ensure that the power is good going into it and out. Sometimes spending a little bit more for a better power supply is worth every penny in the end.
I could list many more things here. I hope this gives you some things to go on.
John
EDIT: It looks like we cross-posted. The hardware looks good, but I would check for latest video drivers. ATI cards tend to be problematic anyway due to various issues.
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This is the only simulator/game that has problems, but will look again if any more updates. I am thankful for the help tho.
edit: All temperatures well within parameters, 6 fans and liquid cooling helping there
, and still got 600gb from 2tb spare so still unsure, although thanks for the tips!
edit: All temperatures well within parameters, 6 fans and liquid cooling helping there
, and still got 600gb from 2tb spare so still unsure, although thanks for the tips!Tidgney,
Have you updated your version of Trainz with the latest service packs? What route are you having problems with ?? Is it built in or one of your own for instance. Have you switched between Directx and OpenGL (your ATi catd should run better on Directx but the default install option is OpenGL so you may need to change this) to see if that makes a difference? If you are running a route with assests that show errors in CM2 then performance is rubbish, its easy to use faulty items if you are making you own route with downloaded items.
Check the website for the manufacturer of your card (not the ATi website) for the latest drivers, for instance my ATi card is made HIS and the drivers from their website work better for me than the ATi drivers. Is your card the XFX ATi4890 rather than GFX as posted? If its XFX go here for drivers (you will need to register) http://xfxforce.com/en-us/Help/Support.aspx The specs for your card are better than mine (Core and memory clock speeds are quite a bit higher) so it should run the game easily ?
Andy
Have you updated your version of Trainz with the latest service packs? What route are you having problems with ?? Is it built in or one of your own for instance. Have you switched between Directx and OpenGL (your ATi catd should run better on Directx but the default install option is OpenGL so you may need to change this) to see if that makes a difference? If you are running a route with assests that show errors in CM2 then performance is rubbish, its easy to use faulty items if you are making you own route with downloaded items.
Check the website for the manufacturer of your card (not the ATi website) for the latest drivers, for instance my ATi card is made HIS and the drivers from their website work better for me than the ATi drivers. Is your card the XFX ATi4890 rather than GFX as posted? If its XFX go here for drivers (you will need to register) http://xfxforce.com/en-us/Help/Support.aspx The specs for your card are better than mine (Core and memory clock speeds are quite a bit higher) so it should run the game easily ?
Andy
In 2009 I had almost identical problems with flashing or shimering, power lines cutting through trees and rails stopping long before the scenery did. I understand that those problems went away with the various service packs I never did bother to install. I stuck with 2006 but will move up to 2010 when the dust settles.
Anyway, I can see why the Help Desk didn't respond. It's not really a Help Desk question in my opinion and it has been asked several dozen times before on this forum.
Anyway, I can see why the Help Desk didn't respond. It's not really a Help Desk question in my opinion and it has been asked several dozen times before on this forum.
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Hello,
Just a quick question. Your profile is not showing a registered version of 2010 (see the top of each post). Is it possible that you have registered under a different user account? I would expect that the helpdesk will not respond to a question regarding 2010 if you do not have a registered copy. I could be wrong on that but if I were working the helpdesk, that is the first thing I would check. No register - no help.
Might be worth checking why 2010 does not show in your forum asset list!
Bricey
done now though Snippet: And surely any graphical issue with the game is a help desk problem? I mean they are there for technical support as well aren't they??
No! A graphics issue is your problem, not the Help Desk's. They can't be responsible for the graphics card you choose or how up-to-date your drivers are. It would be their problem if hundreds of users are experiencing similar issues, but they're not.
This forum is the place to get advice. If they can't help, they will direct you to the Help Desk only if they think it necessary.
The forum also has a special section for issues like this. It's called Parts and Labour. That's the place to start with any computer issue. Only consult the help Desk if you are sure it's a problem with the game.
Regards,
John
No! A graphics issue is your problem, not the Help Desk's. They can't be responsible for the graphics card you choose or how up-to-date your drivers are. It would be their problem if hundreds of users are experiencing similar issues, but they're not.
This forum is the place to get advice. If they can't help, they will direct you to the Help Desk only if they think it necessary.
The forum also has a special section for issues like this. It's called Parts and Labour. That's the place to start with any computer issue. Only consult the help Desk if you are sure it's a problem with the game.
Regards,
John
His computer specs appear more than adequate. I suspect one (or more) broken assets in the route that he is using. They need to be located, repaired and/or deleted. My two cents. In CM, do a search for the problem route(s) and then search for faulty assets. (Not a help desk issue).
tomurban