Help Desk Backlog Status Update?

[langev_2004]

any chance we could get a status on the Help Desk ticket backlog? My credit card's been charged since 2/10 and I still can not access the download. Thanks....

 

[Irving]

About 5 days.

any chance we could get a status on the Help Desk ticket backlog? My credit card's been charged since 2/10 and I still can not access the download. Thanks....

Today I received a reply and a fix for a ticket posted on 18 Feb 2010, with an apology from Zec.

 

[langev_2004]

well my Help Desk ticket's been in since Feb 11

 

[LWyoda]

I also posted a helpdesk ticket last week (15th) regarding not being able to access my 1st class ticket. As of today I got a reply from Zec to and everythings been sorted so thanks go to him .

 

[NICKEL]

You have checked your profile and looked in your order history at the purchase order ?

It will contain your Trainz Key and the download locations if it has been processed. It shows actually the progress of your order.

 

[langev_2004]

Yes, I've been checking email and my Profile/Order History every day. Nothing. Even though Auran/N3VRF41L Publishing charged my credit card, my order shows "in process"....

 

[Ishnian]

great i bet thatll happen to me too

 

[AussieNightcrawler]

Their numbers are few, give them a little time to catch up on everything, I ordered on the 16th, got email today that it had been shipped.

I also have a ticket about postage costs, costed extra $10 for airmail, I am less then 900kms away so that was not really needed, but anyway I noticed on my statement that I had been charged twice for an order that is "in process" even though it says $0.00. I had to 'back-out' of the first order to make sure that funds were actually available to cover the purchase.

Why I say this for, if it says "in process", are you sure you have completed the order correctly?

Yes, I've been checking email and my Profile/Order History every day. Nothing. Even though Auran/N3VRF41L Publishing charged my credit card, my order shows "in process"....

But yes, even if you have not 'completed' the order it seems they still charge you though as I have found out as well.

 

[langev_2004]

How does one back out of an order? Also, it was completed to the best of my knowledge. I received an invoice number, etc. Theres nothing that I can see to do on the Auran website to further the order on my end.

However, I did receive an email from Zec last night (Thanks Zec!) stating that they had not received payment from my credit card/bank and my order shows "failed" in the Auran system. So I will contact my bank to see why the charge is showing up if it did in fact fail...

 

[Jaymom]

I too ordered TS2010 on the 16th and just got a "shipped" confirmation yesterday. Anxious to see how it looks.


Harold

 

[robin-nisbet]

RE: TICKETS AND TRS 2010

HI .... just been reading your posts ... does anyone know what specs are required to run 2010?

 

[langev_2004]

HI .... just been reading your posts ... does anyone know what specs are required to run 2010?

from the www.ts2010.com website:

Specifications announced 13th November 2009

Minimum
Windows XP (SP3)
1GB RAM
Pentium D 3.4GHz (or equivalent)
nVidia Geforce 7200/128MB (or equivalent)
15GB Free Hard Drive Space

Recommended
Windows Vista/Windows 7 (64bit)
2GB RAM
Core 2 Duo (or equivalent)
nVidia Geforce 8600 (or equivalent)
15GB Free Hard Drive Space

 

[Ishnian]

langev_2004 i had the same reply stating the transaction had failed, yet when i logged into my bank account i see the money has been taken, so far im not very happy at all with Auran

 

[langev_2004]

langev_2004 i had the same reply stating the transaction had failed, yet when i logged into my bank account i see the money has been taken, so far im not very happy at all with Auran

well, then like me, you don't have much other option than filing a credit card dispute with your bank. the person at my bank said the transaction may be "stuck" at some "middle man" type processor between the bank and Auran...

 

[langev_2004]

Just checked my cc info online and the charges from N3VRF41L Publishing Pty were reversed . I'm too gunshy to try ordering the download again, so now I have to wait until TS2010 shows up in the stores in the states...:'(