downloading issues

crownfan19

New member
i have been trying to download routes and it has been saying unable to download asset connection interrupted and i don't know what to do can someone help
 
Are you downloading from the actual DLS using Content Manager or are you trying to download from the Web based DLS using the DLS link at the top of this page?

If you are using the Web based DLS then this relies on your browser using the now largely defunct FTP (File Transfer Protocol) which most browsers no longer support because of its many security issues. Personally I refuse to use FTP for anything.

If you are using Content Manager then it may be your Antivirus program or a VPN that is causing the issue.

Have you added Trainz to your Antivirus's realtime scan exclusion list? How you do this depends on your AV program.

If you are using a VPN try disabling it - some VPNs cause this issue but not all.
 
I am having the same issue. I have reported it to support and am waiting on them replying to the ticket. I have tried removing my AV. I have tried several times and am still unable to download from the Content manager. (although, a couple of files did slip down late this afternoon.) I do not have a VPN either.
 
Looks like the same problem I had. - INTERRUPTED . Your ISP may have "improved" their speed and thus exceeded the old N3V code for communications. I bought Nord VPN and solved my issue. A very slight slowdown routing within the USA was all that was needed.
OnceN3V announces a fix you can cancel the VPN - after testing
 
I reinstated my AV after testing. Was only to prove that it was not causing an issue. I do have an FCT as part of my subscription.
I have not noted any increase in ISP speed, but I suppose that could be an issue... I could try watching a film at the same time, that should slow the system enough... lol.
 
Are you downloading from the actual DLS using Content Manager or are you trying to download from the Web based DLS using the DLS link at the top of this page?

If you are using the Web based DLS then this relies on your browser using the now largely defunct FTP (File Transfer Protocol) which most browsers no longer support because of its many security issues. Personally I refuse to use FTP for anything.

If you are using Content Manager then it may be your Antivirus program or a VPN that is causing the issue.

Have you added Trainz to your Antivirus's realtime scan exclusion list? How you do this depends on your AV program.

If you are using a VPN try disabling it - some VPNs cause this issue but not all.
 
Your ISP may have "improved" their speed and thus exceeded the old N3V code for communications.
That does not make any sense.

What "old N3V code for communication"? And how could "improving" (i.e. speeding up) internet speed slow things down?

Every source that I looked at on the claim that increasing the speed would slow things down stated the exact opposite.
 
It makes no sense to me Either and I am a retired data communications engineer (CCNA).
At the moment support have had me log out and log back in to the content manager. Which works fine and I can see all the various content for the previous days that I have been trying to download. It is only when I request a download that it fails. Therefore, it has to be a problem with the system and not the link otherwise I would have difficulties even seeing the content. Thats my take on this problem. The speed of the link is irrelevant, and an increase would really only be of benefit and not a hindrance surely to any downloads.
 
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