Crash problem with T:ANE SP2 HF1

flattenedfunnel

New member
Before we start, can I have an explanation that doesn't link me to a post that I can't view? thanks.


So, I go into T:ANE, and then I open up content manager, and then after 12 seconds of loading, it crashes!

How Do I fix this?
 
The content manager loads and then connects to the internet to be able to display its content. The spinny thing comes up while it downloads the information, then it accesses your database to sync with it, then displays the results. There is a lot of variables that could cause a crash.

Are there any error messages?
 
Try to do a Database Repair, but when you do it press the Ctrl key when you click it, that will force it to do an extended database repair.

Database Repair 01.JPG
 
I do have the minimum requirements, and I do have the settings turned down so it works on my pc

I just don't know what's wrong. this started randomly last night
 
Is there a way to view a sort of crash log? the source of the problem may be able to be located with that

Click on Settings and then on Dev tab. Ensure the advanced debug tools is checked.

Close that.

Click on Developer on the menu bar.

Click on show logs and scroll through looking for an error. You might see something, but you might not.



I recommend creating an empty database to see if there's still more crashes and to rule out the program being corrupted or not. If it doesn't well you'll have to do a fresh install, if it runs fine then it's the data that's bad.

Go into settings on the Launcher:

Click on Install tab.

Make note of where your data is located because you will need to know this for later.

blank out that information.

Restart T:ANE as prompted, close the launcher too and start again after a minute or two.

You'll have to reenter in your username and password and setup any graphics settings since this is a fresh installation just like everything was first setup.

When you go into the game, if it launches you'll download any additional routes from the DLC server, but your custom stuff isn't there, just remember that, because this is like a fresh install.
 
Since I don't wanna reinstall, ill just check the logs

So, there is a LOT of errors in the logs. way too many to list

I saw something about failing to copy something and it being unable to connect to a DRM server
 
Before we start, can I have an explanation that doesn't link me to a post that I can't view? thanks.
Apparently something went wrong during the creation of your account (or your game being registered to the forum). As a result, you apparently don't have all the permissions you should have (as people are generally linking you to support topics in other sections). That might also be the reason why you are starting this topic in the wrong section (General instead of the dedicated TANE support forum).

To solve this:
Please send a ticket to the Helpdesk (see link at the top of this page) telling them you likely have a permission issue. They usually solve this problem within 48 hours (not counting days in the weekend).
And before you ask: No, I can't fix this for you. I don't have administrator privs.
 
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