Can't log in to the dls or my account. (What's going on)

[Krupa]

Can't log in to the dls or my account.
Keep getting log in failed. Tried help desk, it's gone belly up.
What's going on.

 

[PhilChorusch01]

Same issue here

 

[PhilChorusch01]

Related threads, regarding the same issue

W

Thread 'Are all links dead for information support dead??'

Feb 22, 2026

Hi

I have tried 2 links for support, but they just havent gotten me anywhere. They just open a window and nothing.. just a running in circles arrow..
. Been that way since 3 hours now.
I have to find a way to my password, but .......... they are in limbo.

• whecsailorjr
• Replies: 5
• Forum: General Trainz

N

Thread 'I Can Not Log Into MyTrainz or TRS19/22, But I Can This Forum'

Feb 22, 2026

First time this has ever happened!
When I start TRS 19 or TRS 22, I get the error that I'm not authenticated. I have a GOLD membership that expires in 33 days. When I go to MyTrainz, I get an error message that I have the wrong username/password. YET, I am able to log into this forum.
I've never seen this before. I have TRS 19/22 on 3 computers and I have always been able to log in.
When I click on SUPPORT tab at the top of the forum, the error message says that it is currently not available.
This is scaring me!
Thank you for any help.

• N5VAV
• Replies: 1
• Forum: General Trainz

• 

 

[Krupa]

It's up and running again. Here's hoping it keeps going.

 

[jaredvazquez012]

I am glad to see I wasn't the only one who experienced this! I was concerned that I somehow lost my account.

 

[stagecoach]

This is the message I got from the support link.

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com