ATTEN: Zec Murphy

Hope you didn't think I was calling NKP a troll. I WAS calling all the other personal attackers at him trolls. Pretty sad they went after him for even how he posted. Not hard to see he has a hearing problem but still the sentence parsers went after him. Bunch of idiots with no clue need a reason to go after someone. Self appointed forum mods.

I was just saying, despite my lack of confidence in AURAN, Zec will answer him and take care of the problem when he sees it. I will give him that all day long and twice on Sunday.

Dave......
 
sorry sparky15 i read wrong ,i was looking out for nickelplateroad as well ,same as you ,quite often people with no understandind are those to whom throu stones and laugh ,, here is where wisdom comes into play ,,
how they have so much to learn , all through the little lives things keep going wrong and they ask why me all the time ? BE YOUR OWN JUDGE then you understand why karma is a bitch and it knows where to find you and hurt you
for a universal law is an action requires and reaction ,,so dont make the action in the first place , cant get much more simpler can it ?
look it just went over there heads,,,it makes things even
steve
 
steve123 said:
hey leave nickelplateroad aloan, if we had orderd it on the dates he has stated both you and i would be p ssed off as well,it easy to call some one troll on a computer screen grow up , nickelplateroad has a fair complaint,
steve
Click to expand...

yea, but posting this in a open fourm, he should be sending a message to the help desk...... btw there nobody at the office on weeknds,,,
 
Steve,
No sweat. I just hate all this holier than thou attitude here. Bugs me more one had to attack without knowing what NKP's situation was.

Don't know what has come over this forum lately with all the personal attacks. Used to be a cool place but that is long gone. Guess some would rather an empty forum than any discussion at all, well at least a we love AURAN nothing is wrong discussion.

Too many fan boys defending, for some reason, is more important than actually helping. A problem is considered a rant, usually with no help to offer. Every post for help has a mine works great answer. Miss spell a word and have to deal with five replies saying you mis spelled that word with no help at all. Even though they know what you meant, have to clarify that first.

To much fan boy here. Biggest detriment to this game are the those fan boys who seem to run everyone off.

Dave......
 
You don't understand.

I say--> SENT to Helpdesk and Auran support email. And They did not reply to me since whole month... Understand???????????





NKP
 
The problem is you are dealing with: 1. A small company; 2. Which appeals to a limited market; 3. one that is overseas. What this means is: You are going to have problems and a long wait.

We're not talking about EA Games here, folks.
 
I would agree but.

They sell themselves as a company, size doesn't matter. Most smaller companies are better at delivering their product. Not like they are overwhelmed with orders like a real company.

Overseas, see my last post. Ordered after Christmas, before New years, and received first week of January. Despite all the Federal holidays.

Stop making excuses and accept that maybe something happened with the order and let them figure it out. Uh-ohhs happen and Zec is great for straightening them out. They don't need your defense.

Dave.......
 
sparky15 said:
I would agree but.

They sell themselves as a company, size doesn't matter. Most smaller companies are better at delivering their product. Not like they are overwhelmed with orders like a real company.

Overseas, see my last post. Ordered after Christmas, before New years, and received first week of January. Despite all the Federal holidays.

Stop making excuses and accept that maybe something happened with the order and let them figure it out. Uh-ohhs happen and Zec is great for straightening them out. They don't need your defense.

Dave.......
Click to expand...

but he needs to send another message to the help desk.. it is monday now
 
I agree and stated as much.

What he doesn't need are the personal attacks and insults. They're unwarranted and just prove what a dive this community has taken.

Dave.....
 
nickelplateroad said:
NikkiA

Because Auran took my bank when I ordered it last Aug. 3th and I haven't recieve reply from email. I recieved email from Paypal. NONE reply to me since.


NKP
Click to expand...

The same thing has happened to me. But it was not TS2010, but an FCT. I paid through PayPal. received an email from PayPal, that the payment was carried out.
But no reply from Auran. It turned out that when the payment was made. there was something wrong with the internet conection, so it never registered with auran.
I sent an email to them and it was corrected. But I did not have to wait as long as you, for a response from them. I think it was 5-6 days, and another 3 days. And it was corrected.
Maybe it's the same problem, with your payment.
But i see that you have ben waiting for a replay longer then i had to.
 
ct_krogen said:
it could be stuck in customs,,,, if that the problem auraun can't do anything about that.
it will come via the us mail....
Click to expand...

Hi Everybody.
With every respect for for the views of those who are advising that it could be stuck in customs and therefore not the fault of Auran in any way, why is it that you can order a parcel from the USA posted through UPS or FedEx and without fail get it here in the UK within 48 hours.

Further to that I purchased a product from eBay a few weeks ago which had to come from Hong Kong and received that through DPD parcels four days after ordering.

It would seem that it is only Aurran and their carriers who seem to have this problem with customs these days.

Strange?
Bill.
 
I had a similar problem when I tried ordering the digital download from Auran earlier this year. I used a credit card. There was some disconnect/problem because while it showed up on my credit card, Auran said there was no indication of them receiving payment so my order stayed "pending". I ended up having to dispute the charge and have it removed. Ended up getting TS2010 from Steam.

Have you checked with your credit card issuer or Paypal to see if the transaction shows up on their end??? If it does, I'd dispute it and then get TS2010 from another source.
 
Last edited:
wholbr said:
Hi Everybody.
With every respect for for the views of those who are advising that it could be stuck in customs and therefore not the fault of Auran in any way, why is it that you can order a parcel from the USA posted through UPS or FedEx and without fail get it here in the UK within 48 hours.

Further to that I purchased a product from eBay a few weeks ago which had to come from Hong Kong and received that through DPD parcels four days after ordering.

It would seem that it is only Aurran and their carriers who seem to have this problem with customs these days.

Strange?
Bill.
Click to expand...

Not really if you look at the history............

In the UK the 2010 disks were shipped in bulk to the local distributor, if you follow Mike10's thread at around Christmas time on the late delivery of 2010 you can see the problem he had with Customs getting the delivery released, effectively Customs made what used to be a simple process more complicated resulting in a delay, we are not talking one DVD but consignment to cover the UK and some of Europe.

Regarding the US from the info about 2009, it's on one of the 2009 pages, when it was it released it looks like the disks were manufactured and distributed from somewhere in the US and not sent from Auran, whether that still applies or not is anyone's guess as I seem to remember Customs problems arising about 2010 US orders at the same time as with ours, can't locate that thread at present though.

Rather than the help desk how about using this at the N3V shop site?

http://shop.n3vrf41l.com/ContactUs.aspx
 
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