From what I've heard, NS isn't too kind to its employees either. To make matters worse, once they got into that PSR kick, employees and customers got the short end of the stick.
With mergers like this comes lots of blood shed as branch lines and main lines are lopped off as routes are consolidated. Layoffs will be a big thing as management consolidates positions and senior officials start infighting to remain in power.
In the olden days, railroads were run by people who knew how to run railroads. Now, just like many other industries, including healthcare, the people in charge have absolutely no understanding or clue on how the industry operates, and work and live by spreadsheet only. These people work for stockholders and investment houses and not for the good of the company. They aren't employees who worked their way up the ranks, or people who came in from like industries. The CEO is planted by a board of directors to do their bidding to ensure that their investment maximizes their portfolios.
When all is said and done in the end, it's the customers who will lose out because these people who live by spreadsheets and stockholder's wishes, don't care about customers and only about how large their bonuses will be after they've slashed the company and sold off the assets in order to meet stockholder expectations.