Ok, a couple questions. Did you buy from the Auran Store, a Retail store, steam, or a third party store (I.E. Amazon, Ebay)?
I don't know, it sounds like you may have been jipped off. How does it function?
P.S. It may just be Trainz 12 with different content, as you have TS12 beside your username....
P.P.S. Do you have Content Manager?