One point I will add is that the support offered by forum members to new (and not so new) users to help them solve issues has always been first class. This is often given under difficult circumstances such as very brief and vague posts (e.g. "It's not working" - end of message), posts that were made in the heat of frustration ("IT'S NOT WORKING - FIX IT NOW!!!!) and posts that are just plain incomprehensible (poor spelling, bad grammar, no typing skills - you all know what they can look like). All too frequently we post the answers and suggestions to their problems but never hear back from the original poster on that issue - although they sometimes pop up again in a new thread.
But it is always gratifying to get a post in a thread like this one
http://forums.auran.com/trainz/showpost.php?p=838385&postcount=11
Regardless of the "good old days/bad new days" problems, keep up the good work Trainzers - you are the backbone of the program.
Peter Ware
This is very much how my life goes in tech support. :hehe:
I've gotten messages on my VM like it's broken, so what's broken? There are a multitude of things running on the computer, so what's going on?
In the past as a hardware tech, I used to get boards back with tags that said "broken" on them. Oh so helpful when trying to pinpoint the problem. I used to run the boards for days in the burn-in room, plug them into my bench and freeze them with canned air, etc. to no avail. Ran every kind of diag on the board, but couldn't find a thing. The customer insisted it was the board. Finally I had them send back the chassis, and the board failed due to a loose ground cable on the inside! Arggh!
So, Yeah, I understand fully what it's like troubleshooting vagueness. It makes the day quite a bit more interesting. I too try my best to help those in need here. Sometimes with great success, and others with not even an acknowledgement if the problem was ever resolved, or not, and not even a thank you for trying, or just a thanks for fixing the problem. I guess that's the life of the internet these days.
John