The Future of Helpdesk

Now those of you with both 06 and 04 will know any layout ect made in 06 will not work in 04 and just changing the build number wont make it work either in fact no 06 content is backwards compatible without a lot of work being done to make it so.
You cant just stick 06 stuff into 04 and get it to work.
So just advising users to get the latest version is wrong and expecting it to work, because for a lot of users it wont

Wrong, wrong, wrong. Almost all content created for TRS2006 works perfectly well with TRS2004 without any modification. ALL the content that comes with TRS2006 was created and tested IN TRS2004. TRS2006 breaks TRS2004 content, not the other way around.
 
While I don't entirely agree with the decision to drop support for 04, I can understand that the budget won't allow for it, at the moment. Hopefully that situation can change.

On that note, if the helpdesk came back, I'd put up my hand. To be blatantly honest, it's something I've been trying to get into, but I've never been in the right place at the right time, and when I finally was, Auran wasn't... Go figure...

Chris
 
I disagree, Backyard. All creators should stay creating in '04, that way all versions of content can be seen and 'played' with.
If you're a creator, create in '04. If you're a player, use any version you feel comfortable with.:)

Why on earth would I want to use a version that is more difficult to create in? Give me TC for creation every time, its faster for creation and fewer undocumented system features that I have to work round. I may put a 2.4 version number in but don't ask me for support on anything but TC.

Cheerio John
 
I would think that anyone who needs assistance with 04 or any other version can get it right here in this Forum. Call it support or whatever but it works.
AJ_Fox, that is just not good enough.

If you don't have TRS2006, you pry $10 out of that vice of a wallet and buy it. Now, I understand that some users prefer TRS2004 out of personal preference, and that's fine, just don't expect any support for it
I agree with Robin Hoods, and disagree with your statement Magicland. When I brought my version/s of this product, I brought it on the understanding that ALL versions will be provided with the Helpdesk if required, and not restricted to certain versions - At the moment that is all I am prepared to say.

Red_Rattler
 
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Auran has provided technical support for a product that is now 4 years old and seen 2 later versions released. I think those of us who still use 04 and have chosen not to upgrade should be a little grateful for the continued support up until now. I'm sure we all realise that in the business world (and I think some forget that Auran is a business), continued support for an old product doesn't equal dollars when the user could be buying up-to-date releases.

I'm quite sure what the answer would be from Maxis/EA if I asked for tech support for an older version of Sim City.
 
I'm quite sure what the answer would be from Maxis/EA if I asked for tech support for an older version of Sim City.

After the release of Simcity4 RushHour ( 2004 ) the support from Maxis/EA dwindled to zero within a year. The game is kept alive by a group of very loyal fans that has brought the game to heights un-imaginable by Maxis/EA.

The people who have received support from Auran for an outdated product till now should indeed be grateful. It is rare that a company gives support this long.
 
Wrong, wrong, wrong. Almost all content created for TRS2006 works perfectly well with TRS2004 without any modification. ALL the content that comes with TRS2006 was created and tested IN TRS2004. TRS2006 breaks TRS2004 content, not the other way around.
Ok I give you a challenge, download a 06 layout that uses 06 content or a loco that was built for 06 extract it into 04 and see if it works.
Remember you are not allowed to modify or change any of the files all you are allowed to do is change the build number to 2.4.
I can tell you that they wont work without modification, I have tried some out.
 
Some people get so passionate over a game. My guess is that we're lucky at this point to even have the fourm so that we can come here and discuss our issues. Most of the games that I have bought through the years no longer offer technical support or even a forum to discuss issues. We'll all get through this if we remain calm. Back when I was growing up, we very often had to perform a controlled burn to get rid of the underbrush, but the grass always came back green. Seems to me that Auran is in a 'controlled burn' situation. They're fighting a fire and they need our help, not our hindrance.
 
Ok I give you a challenge, download a 06 layout that uses 06 content or a loco that was built for 06 extract it into 04 and see if it works.
Remember you are not allowed to modify or change any of the files all you are allowed to do is change the build number to 2.4.
I can tell you that they wont work without modification, I have tried some out.

A route isn't content, is it? A route USES content. See if you can figure it out..
 
AJ_Fox, that is just not good enough.

I agree with Robin Hoods, and disagree with your statement Magicland. When I brought my version/s of this product, I brought it on the understanding that ALL versions will be provided with the Helpdesk if required, and not restricted to certain versions - At the moment that is all I am prepared to say.

Red_Rattler

What a curious position. See how much support you can get from Microsoft for MSTS. See how much support you can get from EA Sports for Madden 2007. Much larger companies with much larger budgets, yet you expect Auran to provide support for ancient programs just because some folks are too cheap to purchase the newer versions? Sorry, that's not the way the world works, and I suggest you take a large dose of reality... there's no software company in the world that supports obsolete versions of their products.

Let's face it, those still using TRS2004 ARE THE REASON AURAN CAN'T AFFORD SUPPORT. If they'd purchased more recent, supported versions, Auran would have more operating capital, and be more likely to develop better, newer products.
 
Let's face it, those still using TRS2004 ARE THE REASON AURAN CAN'T AFFORD SUPPORT. If they'd purchased more recent, supported versions, Auran would have more operating capital, and be more likely to develop better, newer products.

I beg to differ on this one. That is not the reason why they can't afford support.

What got them into this trouble to begin with ??????

Whether one chooses to stick with 04, 06, TC or even UTC for that matter has nothing to do with them not making money. Maybe, just maybe, if they had taken even a third of what they sunk into Fury, Trainz would be what we all want. However, that didn't happen and won't happen.

As for support of 04 or earlier, there is probably nothing that a person can't find here or from a third party site that they need to use helpdesk for. All the person needs to do is use the SEARCH function. I'm guessing that Helpdesk is bothered with all kinds of questions that have answers for that are here already.
 
I have both Trs04,Trs06 and TC,but TRS04 remains my favourite because it gives me little problems and there are still enough contentbuilders for 2004..greetz.
 
Hold it... '04 flags content with issues, also, and with TrainzObjectz, equivalent to CMP so to speak, most everything can be fixed.;)
I DL '06 assets then tweak 'em a bit and run um in '04. It's no big problem.

'04 is your base game anyway and if all creators would create in '04 all 'players' could play with everything in the version of their choice.

Here's a tutorial on moving assets from '06 to '04...
http://www.geocities.com/thegrindre/Page4.html

:)
 
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Hold it... '04 flags content with issues, also, and with TrainzObjectz, equivalent to CMP so to speak, most everything can be fixed.;)
I DL '06 assets then tweak 'em a bit and run um in '04. It's no big problem.
:)

Actually, I've found since using CMP there are things I never heard about in 2004 that CMP catches. One glaring item is .TEXTURE.TXT files without images or the other way around. If I added up all the file space that was used by these unassociated files....bleah.:) And I did get VMD's GP40-2s to work in TC by using CMP also, plus I find rolling stock with certain config errors like Charlie Lear's 2 bay hopper reskins of Randall White's model and I can get them to work. I actually believe now 2004 would be improved by this, a feature TO never had.
There are some things I miss from TO, like listing a route under the maps tab and replacing items. But there are advantages to CMP over what 2004 offered.
Did I mention the new seaport that doesn't force you to use the passenger station with the ship on the wrong side?:D (It doesn't even have the station, which is good because why would people board a cruise ship and an industrial port?:hehe: )
 
Taking my name in vain, Storknest?

(Its amazing, I popped in here to check if rumours of Rob's return had been exaggerated (they're not)) and this is the token thread I was going to look at before disappearing for a few months again.)

Re the 2bay hoppers, as far as I know the only problems are caused by the incorrect texture.txt in Randy's :110 bogies. Changing to :120 I think fixes it, changing to the 120:1 I don't recommend because (although nice) they are really poly hungry. I am actually going through all my content (including the coal hoppers) and bringing them up to 06/TC spec - if not new features, then at least making sure they don't bomb out. It's an ongoing process and one that get a few minutes here and there when I'm not doing something else. This is all part of the migration of my stuff away from the DLS and onto steammachine.com so that I can update them without causing myself needless angst and nightmares battling Auran.

Gotta go, dinners ready. My email - trainz !at! steammachine.com - is still working if you want to chat about the hopper problems offline.

Cheers
Charlie
 
I wish support for 2004 could continue, as I have the problem that I don't have enough computer to run 2006. So it's not a matter of buying the game, I have to buy a whole new computer! On the other hand I never had any issues with 2004, so I probably won't need support

In light of the restructuring, we are fortunate that there is anything left, with or without support for 2004 or older. So I am just going to be thankful for what I have.

Auran and the Trainz community should be commended for not folding under the circumstances.
 
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