Serial Code Already Registered

BobVL

New member
After re-installing trainz I have not been able to use the DLS because it says the serial code has not been registered so I go into settings>Internet and type in my account and password and it says my code has not been registered so I hit the button to register it online again and it says I cannot enter the code again because it has already been registered.

Any ideas?

-Bobby
 
After re-installing trainz I have not been able to use the DLS because it says the serial code has not been registered so I go into settings>Internet and type in my account and password and it says my code has not been registered so I hit the button to register it online again and it says I cannot enter the code again because it has already been registered.

Any ideas?

-Bobby

Hello

Where did you purchase your Trainz version from?, it's not second hand is it?

Regards

Ahsan:)
 
Bobby,

1) check your profile (second "button" from left on this forum).
The information in your profile should include your registered serial number.
That's the registration that is needed for access to the DLS (but see later).

2) In the CMP (for 2006 - it's similar for the others) you need to enter your username and password - the same as you use to access your profile.
When you connect to the DLS it uses this information to cross reference your registered serial number...

3) When you re-installed, you did re-enter the serial number? This has to match the one in your profile...

4) do remember that if the CMP can't connect to the DLS, it will report that you are not registered - do check the connection to the DLS is OK (including your firewall settings - these may defaul to no access especially if you've re-installed everything!)

5) failing all of that, I guess it's contact with the help desk.

Colin
 
Just done this my self

I updated to XP and I had no problems ....

Re installed Trainz 2006 and classic so far
Re-entered User name and password
Re-entered my user ID number

And away it went with no trouble


Tom
 
i had that problem about 2 days ago, but i just started to play around with the settings on cmp and finnaly clicked somethink to fix mine.
 
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