My route and session is greyed out in content manager: help please.

[JonMyrlennBailey]

I just installed TS 2022 PE on my new $2,000 homebuilt PC. I imported all my Trainz content from my old computer including a route and session based upon West of Denver which I cloned and modified on my old PC.

The route and session in question will import into the new PC via CDP but it is listed in greyed text in the CM. Therefore the route and session will not show up in the launcher (Start Trainz/Driver/Suryeyor/Routes/My Content) at all to be edited in Surveyor or run in Driver. What is wrong? What needs to be done to make my route and session even runnable? Why is my content greyed out? I did sign in with username and password in Trainz Setting/MyTrainz after the TS 2022 installation on the new machine. I have had similar issues in TS2012 whereby my own routes and sessions were not available to be run right after the game install. I can't recall ever having this issue in TANE SP4.

I did in fact download the original West of Denver route in Start Trainz since my cloned West of Denver route is heavily dependent upon this.

 

[pware]

What is wrong?

The route and session were cloned from a payware (DLC) route. Are the original DLC route and session also installed on your new PC?

You can only use cloned DLC routes and sessions if the original DLC routes and sessions are also installed. The clones you create are aliases of the originals and without those originals they will not load.

 

[JonMyrlennBailey]

The route and session were cloned from a payware (DLC) route. Are the original DLC route and session also installed on your new PC?

You can only use cloned DLC routes and sessions if the original DLC routes and sessions are also installed. The clones you create are aliases of the originals and without those originals they will not load.

Yes, the downloaded copy of a route by the same name as the the original route and all associated sessions are loaded indeed. Also, TS 2022 is now installed on the M.2 form factor expansion slot (D) drive, not the usual 3.50"/2.50" form factor C drive. Do I need to import the actual original route and sessions from my old computer where the clone was made?

 

[JonMyrlennBailey]

Well? I'm going to try some things first then try to get a trouble ticket if that doesn't work. On that first TS 2022 install and CDP importing attempt on my new super-gaming PC, I tried copying my Trainz CDP files across my Wi-Fi and I noticed a few of them were not showing on the screen of the new computer as if the new computer did not recognize them. One of them was my latest revision of the route that is greyed out. I was able to import it to the new machine by thumb drive, however. But it is still greyed out though it came in by thumb drive. I might have better luck importing/PC-to-PC transferring my Trainz content by a large-capacity external drive.

I have just now also uninstalled TS 2022 PE and all the CDP content I did manage to get across by thumb drive or Wi-Fi. I need to buy a new external drive for "sneakernet" purposes as my old one crapped out last year. Trying to transfer my Trainz stuff from PC to PC over my local Wi-Fi with discovery turned on might prove troublesome.

On my new PC, should TS 2022 be installed the usual way on Drive C? JCitron awhile back suggested I use an M.2 drive for slicker Trainz game performance by putting local data there if memory serves me correctly. When I installed TS 2022 on the M.2 D drive instead, Trainz put local data on the C drive by default. I was wondering if having Trainz installed on the M.2 drive instead of the C drive was causing possible trouble with my cloned route/session content to not be properly loaded and drivable.

Folks, I'm no super geek at this sort of stuff. Any chime in might be helpful. I'm now sitting on top of a new $2,000 gamer I can't even run a cloned West of Denver route on that I had spent 100's of manhours modifying already. I hate it when Trainz let's me down after throwing a lot of money, time and energy at it. It's like buying a shiny new $100K automobile to only have contaminated gasoline from the "N3V" gas station destroy the engine.

One of my stipulations for enjoying TS 2022 is the ability to clone routes from so-called payware (the West of Denver route was part of the deal when I bought the Platinum Edition), so I figure I am entitled to clone it and also be able to continue to use the cloned route on subsequent reinstalls of Trainz. I paid extra for the Platinum Edition so I paid for West of Denver to boot. On TANE and TS2012, I had only cloned or modified routes that were actually original built/packaged into the game and not classified as "payware".

 

[Forester1]

The original DLCs should probably be re-downloaded from the Content Store to your new install. I am not sure you can copy it over from a previous install.

 

[JonMyrlennBailey]

The original DLCs should probably be re-downloaded from the Content Store to your new install. I am not sure you can copy it over from a previous install.

Is it possible that the DLC's at the store can get revised from time to time? Here is what I am going to try. Install RS2022 fresh again on the new PC. Then, download a fresh copy of the West of Denver from the store into it immediately. THEN, right after that, plug in my cloned version to see if the grey-out disappears and then report back here. Perhaps all that extra CDP asset stuff caused trouble. I installed all that CDP stuff first, last attempt, but installed the route/session last. I need to make sure my personal/cloned routes/sessions are installed first and recognized by the Trainz launcher before any aftermarket dependencies are plugged in. It takes a good hour to load all my aftermarket assets dating all the way back to TS2012. Often, I have to download more stuff after an install/reinstall to fix missing/broken/faulty stuff for my modified routes/sessions.

 

[JonMyrlennBailey]

Update:

I have just reinstalled TS 2022 on the new expensive PC fresh and clean with the game NOW on the default C drive.
Now, West From Denver is downloading via Content Store as PURCHASED content.

Update 2:

I have just imported my cloned route/session into the reinstall of TS2022. This is after the West of Denver was downloaded into the game from Content Store.

Guess what? My cloned route/session is still greyed out in CM and not showing in the Trainz launcher as it wasn't the first time.

What should I do next? Submit a trouble ticket? May somebody at N3V kindly ungrey my greyed-out content, please?

By the way, my old PC is a Windows 10 machine on which the clone was created. My new machine with the greyed-out clone is a Windows 11 machine.


post images

 

[Forester1]

Curious. I do not know how the cloned version references the original version. Could such a reference in the cloned version have gotten corrupted? Is there a line in the config.txt file that should refer to <kuid2:57230:100258:14> West from Denver - Moffat Route but somehow has something else? Is that listed under the missing dependencies?

 

[JonMyrlennBailey]

I have now submitted a help desk ticket with the following message:

I purchased and installed TS 2022 PE on my Windows 10 PC about two months ago. I downloaded the West From Denver route/sessions from Content Store since it is payware I'm entitled to clone since it is part of the Premium Edition deal. On that Windows 10 PC, I was able to successfully clone West From Denver as well as successfully edit it in Classic Surveyor, create one or more new Sessions from it and drive the sessions on the original computer which it was created. Today, I installed TS 2022 on my new expensive Windows 11 gaming PC. I then downloaded West From Denver from Content Store into TS 2022 PE on the new Windows 11 computer. Then, I copied the cloned route/session version of West From Denver I created on the old PC onto a thumb drive and then imported into TS 2022 installed on the new Windows 11 PC. In content manager, my cloned route/session based upon West From Denver is greyed out for no known reason. The West From Denver route/sessions are listed there in black text. Please see the attached screenshot of the content manager window and note the items circled in red. I would like to be able to load and run my cloned route/session version of West From Denver on my new PC. Please advise. Thank you.

Ticket ID​

#SMB-864-92437

 

[JonMyrlennBailey]

Curious. I do not know how the cloned version references the original version. Could such a reference in the cloned version have gotten corrupted? Is there a line in the config.txt file that should refer to <kuid2:57230:100258:14> West from Denver - Moffat Route but somehow has something else? Is that listed under the missing dependencies?

I looked in the config text of the greyed-out route and it is long, complicated and messy. The cloned version of mine has its exclusive KUID assigned to it of course. Yes, it has missing dependencies for now, but it should be listed in red and not in grey. Those missing dependencies are aftermarket content made in the edit of the clone which I have not yet imported. My main concern right now is to get my clone recognized by the Trainz surveyor/driver launcher and get it out of the gray in CM.

 

[JonMyrlennBailey]

Update 3: I just tried importing my cloned route/session into CM in FOLDER form az oppozed to CDP: still greyed out. I think some Trainz Godz at Trainz Headquarterz have to "push some button" to magically remove the grey text from my cloned stuff. My TS 2022 PE iz in fact logged in my correct uzername and password.

 

[JonMyrlennBailey]

Oh, and Happy Halloween!

 

[Forester1]

Same to ya Jon! Hope you get the gremlins out of your install!

 

[JonMyrlennBailey]

Same to ya Jon! Hope you get the gremlins out of your install!

Yep, Forest, I hope the N3V Help Desk wizards soon lift the wicked witch's curse from my gray cloned route and session.
Gray like the old bat's hair. The gray curse. Old age and useless cloned Trainz routes.

At home waiting for the little monsters to ring the door bell. I have my Jason hockey mask.

 

[JonMyrlennBailey]

Meanwhile, I will download and install TANE SP4 onto my new Windows 11 racegamer to see if she can even handle my TANE stuff.


Look at my signature. The build number in blue is what I downloaded and installed on my new PC. The version in green text is what was installed on the old PC that created the troubled cloned route. The build numbers are not the same.

 

[Forester1]

I think you have it! Yes, your old install is SP4, I think, and it is not backward compatible. You need to update your new install to 126273. At least I think that is it, YMMV.
We got a grand total of 17 little monsters tonight, and only a couple of parents took a sample, so we have candy bars to spare.

 

[grazlash]

Jon the build numbers must be the same, also if the route gets updated your cloned route will cease working. Fixing the cloned route after an update to the route is easy to fix, just change the revision number of the route in the config of the clone eg kuid2xxx:xxxxx:14 to :15 etc.

 

[JonMyrlennBailey]

Jon the build numbers must be the same, also if the route gets updated your cloned route will cease working. Fixing the cloned route after an update to the route is easy to fix, just change the revision number of the route in the config of the clone eg kuid2xxx:xxxxx:14 to :15 etc.

I was talking about the TANE SP4 build numbers. I was GLADLY able to install a fresh download of TANE SP4 on my new PC and import all of my TANE cloned route/session content from the old PC with no trouble at all. The build number for TANE SP4 on the old computer is the same for the instance of it installed on the new computer. There have been no new revisions to TANE SP4 since my last upgrade in 2021.

As far as TS 2022 PE goes the <kuid2:57230:100258:14> West from Denver - Moffat Route by jango just downloaded on my new computer has the exact same KUID as the West From Denver installed on my old computer where my cloned route originated. There is no KUID change for clone-based original routes/sessions between computers and installs.

<kuid2:57230:100258:14> West from Denver - Moffat Route by jango loads fine and runs on my new computer yet my imported cloned route is greyed out on my new computer. Clone route/session not greyed out and running fine on old computer but greyed out and not able to run new computer.

I don't know why MyTrainz gave me an instance of the TS 2022 PE offline installer in a ZIP folder today with a build number lower than what I had back in September.

Going to MyTrainz, I noticed there are two versions of TS 2022 for me to download; a RETAL edition and a RETAIL Platinum edition.
These editions have different build numbers. It seems as the edition I have installed on my old computer is the non-Platinum edition since it has the build number of 126273. The Platinum edition at MyTrainz is listed as build number 123801. The fancier edition has a lower number.

I paid for the Platinum edition. Could I have downloaded and installed the non-Platinum edition on my old computer by mistake? If so, why then was I able to download West From Denver payware (without paying additional money) and install it (and even clone it) on a non-Platinum edition? It was my understanding that West From Denver was included at no additional charge for the Platinum edition but not the base retail edition.

Should I try reinstalling TS 2022 on my new PC as the BASE edition this time? Should then imported cloned routes come in not greyed out if the Build numbers are the same across the two computers? It could be that cloned TS 2022 routes are not compatible with Trainz build numbers lower than the edition the clone was originally created upon. It could be that since I paid the premium edition price, I had the option of installing West From Denver payware free of additional charge upon the basic RETAIL edition still if that is what actually happened.

 

[ricomon35]

I think you have it! Yes, your old install is SP4, I think, and it is not backward compatible. You need to update your new install to 126273. At least I think that is it, YMMV.
We got a grand total of 17 little monsters tonight, and only a couple of parents took a sample, so we have candy bars to spare.

@Forester1 >>> No kids have come by tonight. All cold and rainy here.
The local merchants are also giving out treats at their store fronts, so I think most of the families are doing that.

 

[JonMyrlennBailey]

Update 4: a man from N3V has just responded to my ticket with this message:

Can you please tell me what trainz build version is shown for the cloned route in Content Manager? If you don't see this column shown, then please right click on one of the columns and go to 'insert column', then click on 'build version'.

My clone is build version 5.5 while the original West From Denver is 5.1.

I'm not sure yet how this affects the importability or loadabilty of cloned routes into new installs of TS 2022 based upon payware routes.