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Before you get 4GB read up on the internet about issues with Windows not seeing more than 3GB. My PC is capable of holding 4GB but when I upgraded it Windows XP 32 Bit could only see 3GB. I upgraded my PC to Windows 7 64 Bit and it can STILL only see 3GB!!
There is another couple of possibilities...
Firstly, do you have all the applicable updates for your Operating system? There may be one or two that specifically address this issue.
Secondly, the graphics card (if it is integrated) may be using part of the memory - sometimes anything up to a gigabyte. The Resource Monitor may be able to help with this - it may be able to show you what is using what.
Shane
EDIT: You can access the Resource Monitor from Task Manager - Performance tab.
Hi Shane - I know how much memory my system can support - 4GB.When I originally bought it, part of the deal was a free upgrade to Vista which I never took up.I asked the Tech guy about upgrading to 4 GB and he replied "It will take 4GB but you won't need it, that machine will eat Trainz for breakfast".
When I was thinking about getting W7 I tried the Windows Upgrade Advisor and it said it "couldn't recognise my computer" and Crucial usually says the same.
The only thing about the memory is that the opriginal 2GB and the other 2GB are a different brand but I can't see why this should make a difference as they are both the same specs.