i want my money back from trainz 2010
- Thread starter train20
- Start date
Why do you want your money back and what don't you like about TS10? Unless something is fundamental wrong with your DVDs or digital d/load of TS10, I think you might be pushing this barrow a bit steeper uphill than you thought.
Just because one makes a wrong decision to buy something and afterward after purchase one does not like what one sees, usually this is not a good enough reason to get your money back. Not here in Australia at anyway.
So tell us more about it.
Cheers
VinnyBarb
Just because one makes a wrong decision to buy something and afterward after purchase one does not like what one sees, usually this is not a good enough reason to get your money back. Not here in Australia at anyway.
So tell us more about it.
Cheers
VinnyBarb
(God i hate these posts)
Why are you telling us? We dont have your money.....
This i a issue between you and Auran, take it with them.
If you dont know how to reach them, ask one of the mods for the proper way of contacting them.
Im sure they will be helpfull.
Lars
My bet is he is one of those that ordered a month ago and still have not received the product or even confirmation of order... but sees that Auran "cashed the check."
I am happy I did not have this issue when I purchased the product. I must say, despite my complaining in other threads, I do like 2010 and plan to keep using it.
I am happy I did not have this issue when I purchased the product. I must say, despite my complaining in other threads, I do like 2010 and plan to keep using it.
American_Connections
AC MonkeyWrench Models
Waitin to die!
If he is tired of waitin for the game to be delivered, he sure will get feed up waitin for an answer the Mods too! What do you expect them to be able to do, they don't work for the company either. I remember I had to wait almost a year to get my 2004 pack!
I realy dont care, but as you might know, our Mods DO have some connections with the Auran staff, maybe they could point him in the directions of the big button at the top saying Helpdesk.
When he started a post like this, he had it comming.
Lars
IsambardKingdomBrunel
Joined June 2001
You'll be lucky, i put a ticket in a month ago.
Still no reply, just standard emails informing me i will get an answer sometime in the 21st century.
IKB.
ChutePilot
New member
I hope so too. I can tell you that I created a ticket for a PayPal problem I had when I purchased TS2010 and the Support Desk answered my question within 24 hours. I didn't experience any wait time like I've seen mentioned on the forums.
Do it right mate!!
Hi all - I have to say I agree to the responses here regarding this "approach" to a problem. Yes Lars, it is nothing to do with us so why does somone have to crash onto my screen (and everyone elses for that matter) and demand to know which one of us pinched his game?
There are obvious things to check like did you pay? Did the payment clear? Did you get a response to say that your order was being processed? You should have had an email.
I did see something about the damaged games and there is now a shortage of good ones and they will get to everyone as soon as possible with their orders.
Be patient and be nice. Your 2010 will arrive in due course and I am sure you will enjoy it as much as we do.
Doug
Hi all - I have to say I agree to the responses here regarding this "approach" to a problem. Yes Lars, it is nothing to do with us so why does somone have to crash onto my screen (and everyone elses for that matter) and demand to know which one of us pinched his game?
There are obvious things to check like did you pay? Did the payment clear? Did you get a response to say that your order was being processed? You should have had an email.
I did see something about the damaged games and there is now a shortage of good ones and they will get to everyone as soon as possible with their orders.
Be patient and be nice. Your 2010 will arrive in due course and I am sure you will enjoy it as much as we do.
Doug
I agree that if he's only been waiting a week or two then perhaps he should wait a little longer and contact Auran somehow.
However, if he's been waiting 5 or 6 weeks (or more) and hasn't received any information, and Auran have taken the money from his account, then I agree with him posting it in a thread.
If this is the case, he's not the first person to do so lately, and unfortunately, it seems the only way to get a response from either a Mod or from Auran.
Seeing as he still hasn't said how long he's been waiting, we still don't which applies to him.
As for "crashing onto your screen", if you don't like a thread, don't read it!
If I open a thread in a tab because it sounds like something I might want to read, and then discover it's not what I'm interested in, I simply close the tab and move onto the next thread.
I've never been forced to read a thread I didn't want to because the decision is mine.
Smiley.
However, if he's been waiting 5 or 6 weeks (or more) and hasn't received any information, and Auran have taken the money from his account, then I agree with him posting it in a thread.
If this is the case, he's not the first person to do so lately, and unfortunately, it seems the only way to get a response from either a Mod or from Auran.
Seeing as he still hasn't said how long he's been waiting, we still don't which applies to him.
As for "crashing onto your screen", if you don't like a thread, don't read it!
If I open a thread in a tab because it sounds like something I might want to read, and then discover it's not what I'm interested in, I simply close the tab and move onto the next thread.
I've never been forced to read a thread I didn't want to because the decision is mine.
Smiley.
Excuse me but if you people only posted threads that were of interest to me the forum would be a lot smaller. I don't read the ones I don't like and I don't think I own the forum so that I can tell people what they should and shouldn't vent about. It is interesting to think that some of you do. For the record I ordered the game on the 11th of January and they took my money on that day. It is past the delivery date promised and no word as to why. I sent a message to the HELP desk and received no reply. My order is still pending. What other avenue does that leave me to get their attention? If you don't like me using the forum this way then form a committee that prescreens topics and allow only the ones you like and then have a popularity poll to see how well you are received by the thousands of people who read these threads.
ZecMurphy
Community Assistant
Hi All
In regards to the helpdesk, we are behind. Due to the large number of tickets, we have had to allow some tickets to remain unanswered (in particular ones that need some serious nutting out on our end, e.g. take 20 minutes and think on it, or that I need to speak with one of the other guys regarding, e.g. some order issues).
However, apart from approximately 15-20 tickets, we were about 4 days behind on Friday. This will become about 6 days behind on Monday, however we are working through the backlog.
In regards to US orders. An email should have been sent out by our regional manager in the US regarding this. Due to issues we have been having with customs in the US, we are currently awaiting new discs to be produced in the US. However, these aren't expected to start shipping for a couple of weeks. These delays are out of our hands, since our shipments just haven't been clearing customs.
We will attempt to answer helpdesk tickets as quickly as possible, however we are currently a few days behind on the bulk.
Thank you for your patience.
In regards to the helpdesk, we are behind. Due to the large number of tickets, we have had to allow some tickets to remain unanswered (in particular ones that need some serious nutting out on our end, e.g. take 20 minutes and think on it, or that I need to speak with one of the other guys regarding, e.g. some order issues).
However, apart from approximately 15-20 tickets, we were about 4 days behind on Friday. This will become about 6 days behind on Monday, however we are working through the backlog.
In regards to US orders. An email should have been sent out by our regional manager in the US regarding this. Due to issues we have been having with customs in the US, we are currently awaiting new discs to be produced in the US. However, these aren't expected to start shipping for a couple of weeks. These delays are out of our hands, since our shipments just haven't been clearing customs.
We will attempt to answer helpdesk tickets as quickly as possible, however we are currently a few days behind on the bulk.
Thank you for your patience.
I agree with Dougtrain that posts like train20's are intrusive and annoying. And, since the post was only one sentence long, by the time you've decided you don't like it, you've read it! I hope train20 doesn't conduct everyday business that way, if he does, he won't get far in life.
However, I sympathise somewhat with his frustration, I have a non-functional FCT with the days ticking away on it, and I'm getting no response from Auran.
Mick Berg.
I think a "Complaint Department" forum would be a fine addition here. Those that receive bad disks, or don't receive an order at all in a timely manner could post there, and then we could all witness the outcome; good or bad.
Auran could shine if issues are resolved, and they could molder if customer service isn't up to snuff. It would be far better than the scattered postings there are now, and a posting should receive a sense of urgency, being in the public eye and all that. A sticky could instruct visitors to contact Auran first via the helpdesk, and post that they have when they make their thread.
Just an idea.
Auran could shine if issues are resolved, and they could molder if customer service isn't up to snuff. It would be far better than the scattered postings there are now, and a posting should receive a sense of urgency, being in the public eye and all that. A sticky could instruct visitors to contact Auran first via the helpdesk, and post that they have when they make their thread.
Just an idea.
A bloddy Good one at that.