Help

[Ron_Smith]

Advice will be appreciated as to how one gets a reply from the "Help Desk" on a non-technical matter.
Request for a refund of a duplicate order by which ever method was convenient to N3V (i.e by a credit for future purchases).
This request was acknowledged by N3V and they required information as to the two payments - this was provided - thereafter complete silence.
Am I being unreasonable to expect some acknowledgment after the original request 5th November and several follow-up tickets.
This thread will almost certainly be removed by a moderator - but what the heck !!
I feel very slightly better now !!

Ron

 

[Cratey]

Hello Ron,

If you could pm me your helpdesk ticket number, and what helpdesk you're corresponding through: i.e. http://support.trainzportal.com or http://support.simulatorcentral.com i'll have someone look into this for you.

 

[Ron_Smith]

Thank you very much. As follows:- Subject: Ticket ID: JVO-655-93588

Refund request Department: Other
Type: Support
Status: Open
Priority: Normal
-------------------------------------------
Ticket ID: MEU-567-86620 Ticket ID: JVO-655-93588


Subject: Refund request
Department: Other
Type: Support
Status: Open
Priority: Norma
-------------------------------------------
l Ticket ID: LVT-802-29538
Subject: Require reply
Department: Other
Type: Support
Status: Open
Priority: High
-------------------------------------------
Ticket ID: EES-299-67787
Subject: My issue is not listed.
Department: Planet Auran Accounts
Type: Support
Status: Open
Priority: Normal
----------------------------------------------
Ticket ID: DGQ-512-50868
Subject: My issue is not listed.
Department: Planet Auran Accounts
Type: Support
Status: Open
Priority: Normal
--------------------------------------------------
Ticket ID: LKJ-130-89217
Subject: Refund
Department: Planet Auran Accounts
Type: Support
Status: Open
Priority: High

 

[oknotsen]

Hi Ron,

You seem to have not understand Charles request.

Hello Ron,

If you could pm me your helpdesk ticket number, and what helpdesk you're corresponding through: i.e. http://support.trainzportal.com or http://support.simulatorcentral.com i'll have someone look into this for you.

He asked you to send the information via PM. PM = private message, not a reply to the topic.

He also asked you via what helpdesk you are corresponding. I also do not see that information.

To get the help you need at the speed you want, I suggest you follow Charles request more exact.

 

[Ron_Smith]

Fair comment - how do I send a PM - not conversant with this !!
Where do I find the address for Charles ?
Where do I find the PM page etc.

I might be a bit dense but have never used this method.

Ron

Just found out how to "PM" - hopefully all is now under control.

 

[clam1952]

Scrapped as Not needed.....