Content Manager problems

X

x002x

Peanut Butter
Since TS2009, I haven't had the dreaded problem of CMP freezing until today. Your latest patch, which by the way, 49922, shouldn't have been released. The problem is this.

Let's say I install an asset. It asks me if I want to overwrite, skip file, yadeyada. I click, "never show this again", or "choose this option for all" or whatever it is. I then click skip all. What happens next? The same window pops up, but this time cmp freezes and must crash. Why can't you fix this for good?

I'm serious, I'm starting to doubt whether or not to stay with trainz due to the compatibility issues and the irreputable customer serivce. Oh well, this too shall pass
 
x002x said:
Since TS2009, I haven't had the dreaded problem of CMP freezing until today. Your latest patch, which by the way, 49922, shouldn't have been released. The problem is this.

Let's say I install an asset. It asks me if I want to overwrite, skip file, yadeyada. I click, "never show this again", or "choose this option for all" or whatever it is. I then click skip all. What happens next? The same window pops up, but this time cmp freezes and must crash. Why can't you fix this for good?

I'm serious, I'm starting to doubt whether or not to stay with trainz due to the compatibility issues and the irreputable customer serivce. Oh well, this too shall pass
Click to expand...


Well I tell you now leave trainz you will regret it my friend. I hate train simulator 2012 aka railworks 3, I have a hard time place trains in that got darn thing:(. I think you should clean your computer as my computer has no problems ever with trainz 12 freezing in cmp.
 
x002x said:
Since TS2009, I haven't had the dreaded problem of CMP freezing until today. Your latest patch, which by the way, 49922, shouldn't have been released. The problem is this.

Let's say I install an asset. It asks me if I want to overwrite, skip file, yadeyada. I click, "never show this again", or "choose this option for all" or whatever it is. I then click skip all. What happens next? The same window pops up, but this time cmp freezes and must crash. Why can't you fix this for good?

I'm serious, I'm starting to doubt whether or not to stay with trainz due to the compatibility issues and the irreputable customer serivce. Oh well, this too shall pass
Click to expand...

May I ask why you think the customer service is irreputable?

They may take a few days at times, but they do answer the vast majority of enquiries. Remember, it's not a big company like Microsoft.

Also, have you tried doing a database repair after doing the patch? Also, did you remember to turn off your antivirus software during patching?

In my opinion, I've never had any issues with the Helpdesk. Be aware though that if you do create a ticket, you will need to keep checking in at the helpdesk system as they do not send out emails very often (which I am not suprised about, given the volume of tickets)

Shane
 
Euphod said:
...disreputable? Is that what he was trying to post?:confused:
Click to expand...

I don't know what I was trying to post.

Yes, after doing an edr, things seem to be going better. As for customer service, I guess your right, there not Microsoft, or any other huge corp who pay the homeless 0.02$ a day to sit and answer questions. My apologies to the folks at N3V.

Yes, RW3, frankly, sucks.... As far as ease of use, I think learning to fly a jet is easier than try to fiddle with RW.

Sorry guys.

Happy Turkey day
 
I can sympathize with the user as well as the N3V helpdesk. As a user he/she becomes frustrated when their favorite program fails. This is where backups are a must, and the impetus to do backups only comes after the disaster strikes. I do practice what I preach here, ahem, after disaster struck. I was lucky, but I did lose a lot of valuable data.

Now regarding the helpdesk ticketing system. A ticketing system is supposed to help the technical staff prioritize their workflow,and to ensure that everyone is handled in an equal manner. The prioritization is set by the user in many cases. I believe the on-line form for N3V's helpdesk does have a pull-down for priority. Critical being system crashes to Low for nothing that can't wait, but good to let them know. Problems arise if the user doesn't choose the proper category, or priority for their ticket. If the user chooses a medium priority for a critical issue, then the ticket will be sorted as such.

We have to remember that some tickets may contain something this going to be difficult to replicate, and will take more time to investigate. This is where the problem lies. Many people think, and not just here in the forums, that once a ticket is in, there's a tech waiting to fix their problems. Unfortunately there are many tickets in a queue, and the techs are busy helping other people, and if the ticket is sorted incorrectly, it can get lost in the shuffle. This is why I always check my work queue of submitted tickets to see if someone has posted an update. I do the same here with N3V. I'll post a helpdesk request, and wait a day for a response. Later one if nothing comes up, I'll check the ticket status. If there's an update in the ticket, and somehow I missed the email, I'll respond. If I hear nothing, I'll post an inquiry on the status.

To be honest, I have never had a problem with the helpdesk system. I ensure what I am asking for help on is clearly spelled out, and be available to respond to inquiries and provide feedback when an issue arises.

We have to remember that there are only 2 helpdesk people at N3V, Zec and Aron. They have both done a great job handling the work that comes at them, and given the shear number of tickets they receive, they do this quite well. I know I handle over 650 people in-house, and they keep me hopping for a good 8-plus hours a day.

John
 
shaneturner12 said:
Snip..... you will need to keep checking in at the helpdesk system as they do not send out emails very often (which I am not suprised about, given the volume of tickets)

Shane
Click to expand...

I wonder why this is so (volume of tickets at HelpDesk)? :eek:

Makes one think :p

VinnyBarb
 
If you see issues with TS12, particularly when a patch has just been released, please send a ticket to the helpdesk. It may take us a little longer to reply at times, however we will look into it.

Reporting it to the helpdesk also ensure that we do see the issue, which in turn allows us to look into it here, and possibly fix it in a future update. If you have fixed the issue, then please send a reply to your ticket stating so, so that we can either close the ticket (note, I often pass on issues anyway), or ask for some information (so as can investigate it). This means that the ticket is handled faster, and we then work through more tickets, meaning less of a wait :)
 
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