bought a 1st class ticket and the download server is full?

[PennCentral]

what's up with that?

 

[itareus]

Have you activated your FCT? After activation allow (up to) 24hrs before it works, usually it's much less.

 

[PennCentral]

Have you activated your FCT? After activation allow (up to) 24hrs before it works, usually it's much less.

yeh, I activated it. guess I'll try again in the morning and see if there's a difference.

 

[itareus]

If it still does not work AM then try changing the password in your Auran profile (you can use the same one). This sometimes kick starts things. Otherwise I would suggest a ticket to the helpdesk - don't expect an instant reply (they are a bit flooded at the moment - being in Brisbane, QLD)

 

[b9k9kiwi]

what's up with that?

I have an FCT and am seldom able to download directly from the DLS. FTP works fine, however, and using that rather than direct download is only a minor inconvenience.

 

[pfx]

yeh, I activated it. guess I'll try again in the morning and see if there's a difference.

It normally takes 24-48 hours to work from activation so don't panic.

 

[ct_krogen]

It normally takes 24-48 hours to work from activation so don't panic.

i just got my new fct and it was turn on in mins after i activated

 

[LadyWind]

When I had purchased my FCT, the DLS still did not work until I had e-mailed the Help Desk. Since then, it has worked great.