100MB quota exceeded over multiple days?

O

Oldcustard

New member
So yesterday I used up my 100MB quota and today I still cannot download. The 100MB has accumulated over 3 or 4 days so it is clearly not resetting. I have content manager 3.7 and build 57825. It could be a SP1-related issue.

I will be buying an FCT soon so hopefully the issue will be resolved.
 
I'm getting the same error. I was about to make a new thread addressing this, but I figured I'd just append mine to your thread. I downloaded 103.76 from the DLS-- and I think that 3.76 is what did the trick. The limit in my case was breached after the date change in Western Australia. So, and I'm guessing here, the DLS dings your quota if you finish after the date change. Download 103.76 megabytes by 11:59:59 PM April 30, WA time? Wait one second and your quota will be reset. Download 103.75 on April 30 and .01 megabytes on 12:0:01 AM May 1? Wait until 12:0:00 AM WA time, May 2.

I could be wrong, but that's the only reasonable explanation I can think of as to why it's saying my quota has been used up even though I haven't downloaded anything for twenty four hours
 
I had a similar problem with 2010 CM. When I went back to continue downloading after 4 days, it said I had reached my 100mb limit in the red bar at the bottom. I then clicked on the start button for downloading and it reverted to zero and continued downloading.
cheers,
Mike
 
I just ran into this same issue with my 2012 CM... That was yesterday and it refuses to reset. So, am I stuck waiting until it finally resets?
 
It should reset overnight but that might be midnight Australian Eastern Standard Time. Your post time was about five minutes before that time so it may well already be ok.
 
when I get home, I will look to see if mine reset. I was downloading some stuff on there and reached my quota tuesday I believe. I will see if it has updataded
 
I've gotten that too periodically. It maybe their net connection is a bit slow so the server database isn't connecting quickly enough leading to the false warning.

I have found that if I quit Content Manager and come back in it fixes the problem.

John
 
I submitted a ticket to SC and recieved a reply "Sometimes it takes a day for an FCT to work after activation". Two days later I received a mail asking whether the "solution" had worked and if it was OK to close the ticket?
I responded that I didn't consider the "solution" warranted a response since, if they had checked my account, they would have seen that I bought the FCT nearly a month ago!
It gets better.....I then received a reply telling me that I had gotten an "automated response" since they didn't have time to respond to each individual case! What is the point of "Customer Support" if it is simply a computer dishing out automated responses which don't address the issue?
Like if I emailed a local bakery and said "My wife ate 2 of your fruit scones yesterday and is in a coma due to food poisoning" and they replied "Thank you for your enquiry and here is the recipe for our delicious fruit scones". :(
 
lewisner said:
I submitted a ticket to SC and recieved a reply "Sometimes it takes a day for an FCT to work after activation". Two days later I received a mail asking whether the "solution" had worked and if it was OK to close the ticket?
I responded that I didn't consider the "solution" warranted a response since, if they had checked my account, they would have seen that I bought the FCT nearly a month ago!
It gets better.....I then received a reply telling me that I had gotten an "automated response" since they didn't have time to respond to each individual case! What is the point of "Customer Support" if it is simply a computer dishing out automated responses which don't address the issue?
Like if I emailed a local bakery and said "My wife ate 2 of your fruit scones yesterday and is in a coma due to food poisoning" and they replied "Thank you for your enquiry and here is the recipe for our delicious fruit scones". :(
Click to expand...

I love ticketing systems. The automatic response systems are annoying. In this case there's probably and n-day setting to thank you for sending in a ticket with a generic response. I have responded back to these tickets and actually got one of the N3V guys to respond back. I hope your ticket is resolved.

I used to have to answer tickets for people. In one place we could only use templates and couldn't actually answer the person or solve the problem. They got answered by humans but the ticket was a canned response! It was weird as the templates didn't, or usually didn't, quite fit the situation. Like your example, thanking someone and commiserating with them, but sending out a here's a thank you response. This job left me scratching my head more than once. Much later at another job it was a bit more normal where I could take the ticket and interpret what the problem was and resolve the problem till the end. If we took ownership of a ticket, we owned the problem and had to resolve it. The problem with this job was we had only a certain number of days to resolve the problem, no matter how complicated, and we had to close 50 tickets a week. It was a bit ridiculous considering we were a small team of technicians who were constantly called into useless staff meetings, or were required to attend special training classes to "enhance" our careers. Whoever came up with this plan was an idiot, or more specifically upper management who were/are clueless anyway because they don't know what it's like to be on the floor.

John
 
Quota exceeded for a week

According to the content manger i used 100.03 mb. I havnet launched trainz for 2 weeks.
is the content manger counting downloads from Utorrnet or chrome?
 
Do you still have items listed in the download box? I found that if I clear those out, then exit and restart CMP once or twice that sometimes fixes it.
 
What I do is select everything on the list, right click and tell CMP to display in main window. Then I clear the list, shut down CMP, restart it and move the contents of the main window back into the download window.
 
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