Hello there
Since Friday I have been unable to log into DLS or Planet Auran - I'm getting the message that my userid or password is invalid....... :'(
Yet, at the same time I am able to log into the Forum - as can be seen from this posting.
I have tried using the "Forgot Password" link - but the mail the system claims to have sent out never arrives.
The suggestion then from Auran's web site is to go to the Helpdesk - BUT that requires that you log in to Planet Auran first....... (so how can you get help on login if you cannot login......?? )
I have also tried opening a new account, so I could open a ticket, but the confirmation e-mail sent out never showed up......
It would seem there is something not working quite well somewhere. Does anyone have any ideas what is going on?
Any info would be appreciated.
Mic
Since Friday I have been unable to log into DLS or Planet Auran - I'm getting the message that my userid or password is invalid....... :'(
Yet, at the same time I am able to log into the Forum - as can be seen from this posting.
I have tried using the "Forgot Password" link - but the mail the system claims to have sent out never arrives.
The suggestion then from Auran's web site is to go to the Helpdesk - BUT that requires that you log in to Planet Auran first....... (so how can you get help on login if you cannot login......?? )
I have also tried opening a new account, so I could open a ticket, but the confirmation e-mail sent out never showed up......
It would seem there is something not working quite well somewhere. Does anyone have any ideas what is going on?
Any info would be appreciated.
Mic