Can't update Payment method with PayPal

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itstypicalrailfanner

Member

• Dec 3, 2022

• #1

I've been trying to update my payment method on my Mytrainz account so I can subscribe to Trainz Plus Gold. I'm attempting to use PayPal as my chosen payment method but when I chose the PayPal option and sign into PayPal, all I get is a white blank screen. I've waited for 10 minutes and it hasn't done anything yet so I don't know what to do.

 

C

clam1952

Welsh Narrow Gauge nut.

• Dec 3, 2022

• #2

Try a different Browser? or maybe allow popups if they are blocked?

 

P

pware

Trainz Veteran

• Dec 3, 2022

• #3

I had no problems here doing the same thing about 6 hrs ago. It could be a Paypal, an ISP or a browser issue. Try using a different web browser and/or wait a few hours and try again.

 

I

itstypicalrailfanner

Member

• Dec 3, 2022

• #4

Okay I'll try these things.

 

I

itstypicalrailfanner

Member

• Dec 3, 2022

• #5

Ahh okay it worked. I used Chrome. Why is it always Bing that gives me **** whenever I try to do something?

 

S

stagecoach

75377

• Dec 3, 2022

• #6

Are you using the select gold membership to purchase? The card details will be added during the purchase.

 

I

itstypicalrailfanner

Member

• Dec 3, 2022

• #7

Umm, not sure what you mean by that, but I will say that I am trying to create a membership from Mytrainz by clicking "Create Membership" then clicking "Select" for Trainz Plus Gold, and finally clicking "Confirm Update Membership".

 

I

itstypicalrailfanner

Member

• Dec 3, 2022

• #8

So I was able to change my payment method to PayPal, but every time I try to do a membership, it says "Membership Successfully Updated" but nothing happens. I've been waiting for 10 minutes and haven't gotten an email confirmation like I normally would.

 

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pware

Trainz Veteran

• Dec 4, 2022

• #9

I don't recall ever getting an email confirmation and certainly not for my last membership change yesterday. I just checked my membership details and they have been updated to the latest settings I entered yesterday.

 

I

itstypicalrailfanner

Member

• Dec 4, 2022

• #10

Usually, you get an email confirmation when you subscribe. Not sure if it happens with PP, but you're supposed to get an email.

 

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pware

Trainz Veteran

• Dec 4, 2022

• #11

itstypicalrailfanner said:

Usually, you get an email confirmation when you subscribe.

Click to expand...

That may be true for the initial subscription only - I am assuming.

PayPal may not send you an email because your details were updated with N3V, not with PP. The logon to PP was to ensure that you actually had a valid account - again I am assuming.

 

Last edited: Dec 4, 2022

C

clam1952

Welsh Narrow Gauge nut.

• Dec 4, 2022

• #12

Should get a confirmation from PayPay when they have paid N3V I don't get an N3V email

Looking at your account in MyTrainz will tell you what account you have, has it changed?

If in doubt access your PayPal account and look at the recent transactions and see if it's registered.

I would stop trying to make the same payment over and over again as PayPal may well take the multiple payments.

 

I

itstypicalrailfanner

Member

• Dec 4, 2022

• #13

Okay. Yeah I think you are right.