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Thread: Support request

  1. #1
    Join Date
    Mar 2012
    Location
    Hamburg/Germany
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    Default Support request

    How long do you usually have to expect a response to a support request at Jointed Rail? The displayed status is 'Payware=Priority=low'. Does that mean it's not that important?

  2. #2
    Join Date
    Dec 2009
    Location
    PA and TN
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    1,976
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    Default

    It's the weekend so i may not be on top of it in a few hours but usually within a day. I've responded to everything that was out there as of right now.

  3. #3
    Join Date
    Mar 2012
    Location
    Hamburg/Germany
    Posts
    8
     

    Default

    Thank you for your support. If it's so easy to solve, why aren't the dependencies simply linked to the article or included in the download? Weekend: Sorry I didn't find the opening hours sign.

  4. #4
    Join Date
    Dec 2009
    Location
    PA and TN
    Posts
    1,976
    Blog Entries
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    Default

    Common dependencies are kept in the dependencies section for ease of updates and to keep file sizes to minimums for people. This has been done this way since pretty much our inception.

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