T:ANE isn't opening

K

KnucklesRedMania

New member

• Jan 23, 2022

• #1

Hi there. I recently got T:ANE SP4 and when I click Start Trainz a popup appears saying it's unable to authorise this product, then tells me to check my account details (Launcher > Settings > Internet). I'm logged in (both in mytrainz and launcher) but the error still pops up. Please help

 

W

wreeder

RGS Railfan

• Jan 23, 2022

• #2

No one here can help you. Use the Helpdesk link at the top of this page.

 

Last edited: Jan 24, 2022

S

SRKing783

''Trainz Veteran''

• Jan 23, 2022

• #3

Do you have a registered copy of Trainz A New Era? Because I'm pretty sure that it can still be accessed until 2028 for people who have a copy of the game (some certificate files, I believe.) I highly recommend that you go ahead and register your copy of Trainz, or buy it through the Trainz Store, in order to access the game.

My advice.

 

D

dundun92

UK Content Creator

• Jan 23, 2022

• #4

He probably got it illegally, and that would explain why it won't authorize - You have no registered trainz version!

 

J

JCitron

Trainzing since 12-2003

• Jan 23, 2022

• #5

It could also be that his account didn't setup properly, or he's using a different account than the one he's using to access the forums.

The best bet for the OP is to contact the helpdesk.

 

H

HiBaller

19 Years of Trainz

• Jan 23, 2022

• #6

His "join date" is three years ago, yet nothing shows on his version track. This is odd to say the least. I'd say John is probably correct. He's using an old account profile instead of the one he bought TANE with.

Bill

 

K

KnucklesRedMania

New member

• Jan 24, 2022

• #7

Also, I got T:ANE on this exact account.

 

W

wreeder

RGS Railfan

• Jan 24, 2022

• #8

Have you opened a ticket with the Helpdesk? If not, why not?

 

K

KnucklesRedMania

New member

• Jan 24, 2022

• #9

I'm new to the forums and don't really know what the helpdesk is. However, I will try and use that next time. Thanks.

 

K

KnucklesRedMania

New member

• Jan 24, 2022

• #10

I think I may have found the solution:
T:ANE SP4 was a free UPDATE, so I might need the original T:ANE to make it function?

 

H

HiBaller

19 Years of Trainz

• Jan 24, 2022

• #11

KnucklesRedMania said:

I'm new to the forums and don't really know what the helpdesk is. However, I will try and use that next time. Thanks.

Click to expand...

KnucklesRedMania said:

I think I may have found the solution:
T:ANE SP4 was a free UPDATE, so I might need the original T:ANE to make it function?

Click to expand...

There is a button at the top of this (and every) page marked "Helpdesk." You will need your original registration code for TANE in order to activate it.

Bill

 

J

JCitron

Trainzing since 12-2003

• Jan 24, 2022

• #12

Here's the direct link for your convenience:

Customer Support (trainzportal.com)