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Thread: T:ANE isn't opening

  1. #1

    Default T:ANE isn't opening

    Hi there. I recently got T:ANE SP4 and when I click Start Trainz a popup appears saying it's unable to authorise this product, then tells me to check my account details (Launcher > Settings > Internet). I'm logged in (both in mytrainz and launcher) but the error still pops up. Please help

  2. #2
    Join Date
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    Default

    No one here can help you. Use the Helpdesk link at the top of this page.
    Last edited by wreeder; January 24th, 2022 at 01:21 AM.

  3. #3
    Join Date
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    United States of America, New England
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    Default

    Do you have a registered copy of Trainz A New Era? Because I'm pretty sure that it can still be accessed until 2028 for people who have a copy of the game (some certificate files, I believe.) I highly recommend that you go ahead and register your copy of Trainz, or buy it through the Trainz Store, in order to access the game.

    My advice.
    British Steam Trust Ltd.

    The future of British mainline steam...

  4. #4
    Join Date
    Feb 2012
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    United States of America, TX, Houston
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    1,101
     

    Default

    He probably got it illegally, and that would explain why it won't authorize - You have no registered trainz version!

  5. #5
    Join Date
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    Location
    United States of America, Massachusetts, Haverhill
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    Default

    It could also be that his account didn't setup properly, or he's using a different account than the one he's using to access the forums.

    The best bet for the OP is to contact the helpdesk.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    TRS2019/Trainz-PLUS: 114800
    TRS22 Beta tester

  6. #6
    Join Date
    Nov 2006
    Location
    United States of America, Ohio
    Posts
    4,535
     

    Default

    His "join date" is three years ago, yet nothing shows on his version track. This is odd to say the least. I'd say John is probably correct. He's using an old account profile instead of the one he bought TANE with.

    Bill
    Bill (USN, Retired) Into computers over 60 years - Trainzer since: 2003
    ID: 202442
    T:ANE (SP4) OR TRS2019 (111951)

  7. #7

    Default

    Also, I got T:ANE on this exact account.

  8. #8
    Join Date
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    United States of America, Alabama, Birmingham
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    Default

    Have you opened a ticket with the Helpdesk? If not, why not?

  9. #9

    Default

    I'm new to the forums and don't really know what the helpdesk is. However, I will try and use that next time. Thanks.

  10. #10

    Default

    I think I may have found the solution:
    T:ANE SP4 was a free UPDATE, so I might need the original T:ANE to make it function?

  11. #11
    Join Date
    Nov 2006
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    United States of America, Ohio
    Posts
    4,535
     

    Default

    Quote Originally Posted by KnucklesRedMania View Post
    I'm new to the forums and don't really know what the helpdesk is. However, I will try and use that next time. Thanks.
    Quote Originally Posted by KnucklesRedMania View Post
    I think I may have found the solution:
    T:ANE SP4 was a free UPDATE, so I might need the original T:ANE to make it function?
    There is a button at the top of this (and every) page marked "Helpdesk." You will need your original registration code for TANE in order to activate it.

    Bill
    Bill (USN, Retired) Into computers over 60 years - Trainzer since: 2003
    ID: 202442
    T:ANE (SP4) OR TRS2019 (111951)

  12. #12
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
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    Default

    Here's the direct link for your convenience:

    Customer Support (trainzportal.com)
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    TRS2019/Trainz-PLUS: 114800
    TRS22 Beta tester

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