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Thread: Need Help With Mystery Order?

  1. #1
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    Question Need Help With Mystery Order?

    Looking at my card's bill I see a charge for something called "Hellensville" $39.99. What is Hellensville?
    Last edited by boleyd; October 21st, 2021 at 10:52 AM.
    Dick near Pittsburgh, Pa. i5-2500K 4.2ghz, 8gb memory, GTX1060 3gb video card. 115628 & 115653

  2. #2
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    The most approaching Trainz related spelling is "Healesville" (DLC route, but pricing is $34.99).

  3. #3
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    Quote Originally Posted by boleyd View Post
    Looking at my card's bill I see a charge for something called "Hellensville" $39.99. What is Hellensville?
    On your credit card bill there should be a transaction number associated with that name and price. I recommend contacting your bank associated with the credit card for more information, and I would check for more spurious charges.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
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    TRS22 Beta tester

  4. #4
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    One correction - Hellensvale not Hellensville. From what I have seen the Help Desk is the keeper of the coin so I will try to shoehorn a Ticket for money amongst the criteria for technical issues.
    Some Prime video stuff that maybe came from a grand-daughter, otherwise ok. Didn't order Healsvale either. An "other" ticket is next.Thanks
    Dick near Pittsburgh, Pa. i5-2500K 4.2ghz, 8gb memory, GTX1060 3gb video card. 115628 & 115653

  5. #5
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    Quote Originally Posted by boleyd View Post
    One correction - Hellensvale not Hellensville.
    N3V is at 58 Kingston Dr 4212 Helensvale Queensland, AU...

  6. #6
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    Here in the US just tell your card company you did not order the item (check with family first) and they will immediately credit your account. That will then start a process where paperwork is sent to whoever made the charge and they will have to do paperwork proving it is legit and they did offer service that you did request. You can then answer to their paperwork and on it goes but 95% of the time you never hear another thing.. In short... The consumer (you) has all the rights until proven otherwise.
    22 Plus beta 115628; 19 Plus SP5 beta 115653; 19-Std SP3; Tane SP4
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