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Thread: How do we access https://jointedrail.com/support-center/, with no web access?

  1. #1

    Default How do we access https://jointedrail.com/support-center/, with no web access?

    Like many of you here I can no longer access jointedrail.com or my account (since 2011) as indicated in this thread:


    So I went into my email to try to contact support, but was presented with this automated reply:


    Thanks for contacting Jointed Rail Support. Our support system has changed, it's no longer an email based system. In order to process your support request please open a ticket on our website by clicking the link below.


    But I cannot do that, of course, nor can others in my position.

    This is what I wrote in my email to jointedrail support:
    Cannot log in or access your site.....

    It has become apparent that something has changed with jointedrail.com. I am having to do this via my email because I cannot access jointedrail.com anymore. At best I get exactly ONE access before being locked out. You website will not load anymore, just a blank page with no response and then a timeout.

    I have taken several steps to find out why access is blocked. I can access your site with a proxy server, but I do not trust logging into your website with my credentials.

    I asked my service provider to change my IP address, this works exactly ONCE, then I am locked out of jointedrail.com again.

    Do you have a way of whitelisting and IP address, so that I can access my account? Please note that I have purchases at jointedrail that are many. I do not want to lose access to the items I have purchased over the years, thank you.

    I have taken the liberty of looking at the web page source from jointedrail. I notice that you are using:


    to speed up access to your Wordpress site. I suspect that this might be causing a conflict. I noticed that initially when jointedrail was moved over to Wordpress access was quite slow as opposed to your previous website. Suddenly things improved, much faster, but then the lock-out/blocking started some weeks back.

    While I understand your reasons for using a caching server like "w3-total-cache", I suspect it is the source of trouble. Ditto for any other things that are being used to block access to your site.

    So how can I get back onto your white list, instead of being blocked? I do not want to use a proxy server to log in to access my purchases. It is not clear either why the proxy server works and a standalone IP like mine fails after one attempt.
    So I kindly ask, what am I to do now? I have no proof that a proxy server is not scooping up my credentials when I log into jointedrail. How do I access my downloads, etc?

    Some have suggested using Opera's VPN, but it is not really a VPN, it is more a proxy server. I do not think that I should be required to sign up with a private/paid VPN to access jointedrail.com. There is no assurance that would work, nor do I trust that my credentials would not be scooped by the VPN, for whatever purposes.

    Could somebody at jointedrail.com please help?

  2. #2


    I have not been on their site for many years so I just had a go at logging in. It logged into the site and I could open my account. I could also open the support page and download pages.

    Weblink for support

    This was with Microsoft edge.
    Last edited by stagecoach; July 23rd, 2021 at 12:58 PM.

  3. #3
    Join Date
    Jul 2013
    Meridian, Idaho, USA


    I was just on there and downloaded something.
    “We are all travelers in the wilderness of this world, and the best we can find in our travels is an honest friend.” - R.L.S.

  4. #4
    Join Date
    Dec 2009
    PA and TN
    Blog Entries


    We've been active in the other thread about our site having issues for random users. If you need to contact us you can always just email us at support@ the domain name too, we will still get that even though it may say " use the support center".

    Were working with our host on this but its been slow going and back and forth, not exactly a simple fix whatever this little gremlin is that is causing this. We'll definitely post up here when we think its taken care of, but we know its not yet.

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