I got told they don't do much support for "older" versions of the game and that I should update! Er, I thought TRS19 was the CURRENT version of the game and SP stood for service pack which is supposed to fix, not constantly break the game. No way in haileys am I updating knowing full well it will break a heap of stuff, and let's face it I do have a huge heap.... I do have a separate install on an external HD of SP2 but I'm not using it except to check, and if needs be upload something to the DLC.
Just to clarify. TRS19 SP2 is the latest release of TRS19, and is available for free to all owners of TRS19 (and all TrainzPlus and Gold Membership subscribers).
We don't actively provide technical support for older service packs (ie releases of TRS19), except for assistance with patching/updating of the older service packs, or with activation. The reason for this is that each service pack/update has many bug fixes, changes, updates, etc in them, and many of the issues we see reported with older updates are fixed in the new updates.
So if you want the fix, you have to install the update. If you don't, then you have to live with the bug/issue.
In this case, the Coal Country route was released when we were preparing for TRS19 SP2's release, and was packaged and tested in the TRS19 Platinum/TrainzPlus release, and as such included an updated version of the Navigation Display rule in it. It's unfortunately not been possible to remove this, and to allow players to also access the route in TRS19 SP1 (albeit with some bugs, fixed by SP2, in the sessions) the DLC pack is still available.
Anything I create for TRS19 will be in SP1, never SP2 so that everyone who has TRS19, regardless of version can use it, especially routes and sessions. By the way, I've now had 3 cups of tea today, so I should be on a roll, you just can't survive without it.
As with all software, it is generally recommended to have the latest patches installed, so as to have access to the latest updates. If you choose not to use the latest update, then you do need to understand that others may use your work in the newer update
and expect assistance if it doesn't work. Additionally, it needs to be remembered that any bugs/issues you may experience will
not be supported, as many of those issues are improved or fixed in the updates you are specifically avoiding.
We do understand that there are some issues with track in SP2. These will be fixed in the SP3 update (so if you want to ensure that your track is working correctly for everyone, you would need to test/fix in SP3 at this stage), however this does not change the fact that we do not actively provide technical support for older service packs. And this has been the case for as long as I've been involved with the helpdesk, and actually for as long as I remember before that as well.
Regards