Hi,
Sorry to hear you have problems...
One thought, way is your internet connection like?
We have 35-45 Mbs, and it still takes a good while to download & install TS19 with all the patches.
Try leaving it downloading/installing overnight.
One thing Tony omitted, is that the support is based in Australia, so you're looking at support (generally) Mon to Fri for Oz office hours..
Colin