.
Results 1 to 12 of 12

Thread: Got trainz plus but not getting my payware routes that I have bought

  1. #1
    Join Date
    Oct 2009
    Location
    United States of America, Ohio, Toledo
    Posts
    71
     

    Question Got trainz plus but not getting my payware routes that I have bought

    I just got trainz Plus and I cant get the Legacy of the Burlington Northern II or Nebraska fall harvest. I also cannot load the stuff I bought from the Jointed rail site because its reflecting assets as payware not available. When I go to store content it gives me the option to buy but not install. Can someone help me with this before I get frustrated enough to just drop Plus. I have all my routes in my steam version

    Thanks for any and all assistance
    Last edited by emcnally; September 18th, 2020 at 11:08 AM.

  2. #2
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    28,251
     

    Default

    Go to My Trainz
    Click on My Memberships
    Click on Manage Content Vault
    Choose everything

    Back at the Launcher:

    Go to the Content Store.
    Click on a few at a time and download to your heart's content.

    If you click more than a few at a time, things get stuck. I found out the hard way.

    Tony said this double-process will go away at some point, but this is they way it is for now.

    If this doesn't work, you'll need to put in a helpdesk ticket, or wait for Tony or someone to pass by the forum post because they may have to do something on their end.

    I hope this helps.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 106618

  3. #3
    Join Date
    Oct 2018
    Location
    USA - North Carolina
    Posts
    1,412
     

    Default

    Also, When you click on "Content Store" you then need to click "Purchased" icon in top right corner.

    Also know that the Content Vault will be going away "soon" and all available assets will just show in Content Store "Purchased".
    Last edited by 1611mac; September 18th, 2020 at 11:31 AM.
    WIN10 ASUS B450M-A/CSM, GTX 1060-6 Windforce
    TRS19 106618(plus), 109552-beta

  4. #4

    Default

    Quote Originally Posted by JCitron View Post
    Go to My Trainz
    Click on My Memberships
    Click on Manage Content Vault
    Choose everything


    Back at the Launcher:

    Go to the Content Store.
    Click on a few at a time and download to your heart's content.

    If you click more than a few at a time, things get stuck. I found out the hard way.

    Tony said this double-process will go away at some point, but this is they way it is for now.

    If this doesn't work, you'll need to put in a helpdesk ticket, or wait for Tony or someone to pass by the forum post because they may have to do something on their end.

    I hope this helps.
    Content Vault is not for Trainz Plus, only for Gold and Silver. He just needs to use the Content Store when starting trainz.

  5. #5
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    28,251
     

    Default

    Quote Originally Posted by brucem56 View Post
    Content Vault is not for Trainz Plus, only for Gold and Silver. He just needs to use the Content Store when starting trainz.
    Thanks Bruce.

    This is getting difficult to keep track of.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 106618

  6. #6
    Join Date
    Oct 2018
    Location
    USA - North Carolina
    Posts
    1,412
     

    Default

    I have Gold Plus. I've had stuff show up in the Vault when it wasn't appearing in game Store as "Purchased" - So until it goes away (Vault) I check it about once a week.
    WIN10 ASUS B450M-A/CSM, GTX 1060-6 Windforce
    TRS19 106618(plus), 109552-beta

  7. #7
    Join Date
    Oct 2009
    Location
    United States of America, Ohio, Toledo
    Posts
    71
     

    Default

    Quote Originally Posted by JCitron View Post
    Go to My Trainz
    Click on My Memberships
    Click on Manage Content Vault
    Choose everything

    Back at the Launcher:

    Go to the Content Store.
    Click on a few at a time and download to your heart's content.

    If you click more than a few at a time, things get stuck. I found out the hard way.

    Tony said this double-process will go away at some point, but this is they way it is for now.

    If this doesn't work, you'll need to put in a helpdesk ticket, or wait for Tony or someone to pass by the forum post because they may have to do something on their end.

    I hope this helps.
    As I said they show for me to pay for the stuff again and that is not happening.

  8. #8
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    28,251
     

    Default

    Quote Originally Posted by emcnally View Post
    As I said they show for me to pay for the stuff again and that is not happening.
    Checked the purchased tab?

    I recommend putting in a ticket. There have been issues in the past where the system didn't link properly with your account.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 106618

  9. #9
    Join Date
    Oct 2009
    Location
    United States of America, Ohio, Toledo
    Posts
    71
     

    Default

    JCitron do you even read? I stated that in the store tab it wants me to pay 39.95 for BN II. if I had it it would show as install even in the store tab. In the purchased tab they dont show up at all.

  10. #10
    Join Date
    Oct 2009
    Location
    United States of America, Ohio, Toledo
    Posts
    71
     

    Default

    Quote Originally Posted by JCitron View Post
    Checked the purchased tab?

    I recommend putting in a ticket. There have been issues in the past where the system didn't link properly with your account.
    If it was in the purchased tab I would not have checked the store tab. That being said if it was in purchased tab it also shows as intstall or unitstall in the store tab. I put in a ticket but now my stuff is all messed up and I'm trying to recover it.

  11. #11

    Default

    Have you checked my trainz and digital downloads?

  12. #12
    Join Date
    Nov 2006
    Location
    Australia, Qld
    Posts
    6,287
     

    Default

    It sounds like you're confused as to what is included.

    Trainz Plus includes the latest version of Trainz (which currently means Trainz Platinum), all new Trainz Plus builds (so currently the MPS Early Access version) and an FCT. Trainz Plus does not include access to the Content Vault.

    Silver Class gives you access to the Content Vault, but requires that you own a copy of Trainz. Gold includes everything.
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •