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Thread: Contacting helpdesk

  1. #1
    Join Date
    May 2018
    Location
    United Kingdom
    Posts
    1
     

    Default Contacting helpdesk

    Can't find anywhere else to ask this so apologies for stepping on toes since Helpdesk is inaccessible.

    Trying to cancel a free one month Trainz Plus but system does not show any "Cancel Membership" options. Just "Error retreiving Membership account please refresh, if that fails please contact the helpdesk". So try contacting Helpdesk but that does not recognise name/password despite these allowing me to log on to portal and also here.

    Anyway cancelled recurring PayPal payment so no money will be taken by N3V.

    I tried Trainz 2019 but it is not for me. Was tempted by the Platinum edition but realise that the additional content does not add enough for me.

    Pity that the trial cannot end easily - if I was a cynic I would suspect this was deliberate. Let's see if N3V get back to me on this - either way, goodbye.

  2. #2
    Join Date
    Nov 2008
    Location
    Crewe, Cheshire, UK
    Posts
    16,097
     

    Default

    It's a problem with the Trainz Portal, neither the memberships page or the helpdesk are working at the moment, there a couple of threads on about the same problems.
    Malc


  3. #3
    Join Date
    Nov 2006
    Location
    Australia, NSW, Sydney
    Posts
    6,838
    Blog Entries
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    Default

    Quote Originally Posted by clam1952 View Post
    ...neither the memberships page or the helpdesk are working at the moment
    Both now seem to be working. It is Sunday morning here so perhaps they took the opportunity to do some maintenance - but on a world-wide forum that runs 24/7 there will be no perfect time.
    TRS19 Platinum 105100 - TRS19 SP1 (standard) 105096 - TANE SP4 105766

  4. #4

    Default

    And don't expect them to work on the weekend. It's a small team and even they need a break, so be patient. Oddly, I have no problems with access.

  5. #5
    Join Date
    Nov 2008
    Location
    Crewe, Cheshire, UK
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    Default

    Quote Originally Posted by pware View Post
    Both now seem to be working. It is Sunday morning here so perhaps they took the opportunity to do some maintenance - but on a world-wide forum that runs 24/7 there will be no perfect time.

    Neither are working here so nothing has been fixed.
    Malc


  6. #6
    Join Date
    May 2015
    Location
    United Kingdom, WALES, HAVERFORDWEST
    Posts
    210
     

    Default

    Nothing fixed here either.

  7. #7
    Join Date
    Jul 2008
    Location
    Australia
    Posts
    345
    Blog Entries
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    Default

    should be working again now

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