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Thread: Preview Pass Items No Longer Available?

  1. #1
    Join Date
    Mar 2019
    Location
    United States of America, CA, Palm Desert
    Posts
    64
     

    Default Preview Pass Items No Longer Available?

    I have lost access to two preview pass items on Build 105113. On my account page it shows Gold Class / Preview Pass as ACTIVE:

    a. Tidewater Point 2.0
    b. TRS19 Canadian Rocky Mountains - Viktor Lake to Ross Peak & Glacier

    When I go into CM these items state: "Not Installed, Payware (not active)"

    On the Content Store Purchased tab SC473 and SC479 are no longer present.

    Anyone have any ideas?

    Respectfully,
    Shaun

  2. #2
    Join Date
    Jun 2011
    Location
    United States of America, Wisconsin, Wisc Rapids
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    1,443
    Blog Entries
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    Default

    The preview probably expired.
    I would contact helpdesk to confirm this

    Cheers

    NARM's site^

    My personal site: https://hiawathamr.weebly.com/​

  3. #3
    Join Date
    Mar 2019
    Location
    United States of America, CA, Palm Desert
    Posts
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    Default

    If the preview pass period is complete shouldn't they then be available as regular content store items for purchase/download?

    Respectfully,
    Shaun
    Galt77
    U.S. Navy (Retired)
    Trainz+ Build: 105113

  4. #4
    Join Date
    Nov 2006
    Location
    United States of America
    Posts
    25
     

    Default

    Galt,

    Same here. This I believe is now causing me issues installing my original coal country and tidewater routes purchased from JR.

    Cadman

  5. #5
    Join Date
    Apr 2015
    Location
    United States of America, Pennsylvania, Beaver
    Posts
    578
     

    Default

    They are not for sale yet, I believe, or they did not list them yet. Mine disappeared also except they say Installed (not active). I also have several session faulty cause they are missing. They did not take the sessions away along with the routes.
    TRS19 106618 - T:ANE 105957
    i7 6700K @ 4.0 ghrtz, nVidia 970
    I don't have a PhD, I have a DD214 - Freedom carries sacrifice

  6. #6
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    27,159
     

    Default

    The preview has expired and had pretty much left a mess behind once the route are disabled. I spent yesterday restoring backups because I removed the route-stubs and other leftovers. Once the route package folders were deleted and a DBR run, I ended up with over 300 assets missing dependencies. I have a feeling that if I had to run a DBR for any reason, these disabled assets would have caused a problem for me anyway.

    I'm glad I had the original files from Jointed Rail and I was able to restore these as well as download content from the DLS. The process took me many hours due to my slow internet speed (I'm on wireless where my PC is located), and the fact I had to search my CDP files for the appropriate assets and install them.

    Being Plus-gold members, we will eventually get the routes as part of our subscription once they are released, I think.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 106618

  7. #7
    Join Date
    Nov 2006
    Location
    United States of America
    Posts
    25
     

    Default

    John,

    I am seeing a similar problem. I noticed that my tidewater is now installed not active. All the content that is payware is now inactive. How the heck can I delete all these assets from CM. I see no way of doing so. My plan was to get rid of all content in the tidewater route and reinstall my purchased jr tidewater but CM will still see those payware assets as installed not active. This also effects any other payware locos that use any of the tidewater locos assets. Right now all my payware GP7 and GP9 locos that have some of the same assets that are now pooched!

  8. #8
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    27,159
     

    Default

    Quote Originally Posted by Cadman View Post
    John,

    I am seeing a similar problem. I noticed that my tidewater is now installed not active. All the content that is payware is now inactive. How the heck can I delete all these assets from CM. I see no way of doing so. My plan was to get rid of all content in the tidewater route and reinstall my purchased jr tidewater but CM will still see those payware assets as installed not active. This also effects any other payware locos that use any of the tidewater locos assets. Right now all my payware GP7 and GP9 locos that have some of the same assets that are now pooched!
    This route along with Viktor Lake don't show in the Content Store so we have no way to remove them gracefully and easily and instead we have to resort to the manual removal of the folders.

    Find the folders in File Explorer. They are located where your User Data folder and in the Packages folder. (Mine is on my E: drive in TRS2019_DATA).

    Delete the following folders: sc499 and sc473 (Note: There are multiple of them sc473 for example has sc473f, sc473s, etc. so remove them all.)

    Run a database repair.

    This will remove the references to the data in the database.

    Once you do this, you can then reinstall your content manually. I recommend running a defrag if you use a regular hard disc prior to starting up again and running the DBR. When installing your content, check the open for edit folder and revert to original any open assets. You will also have to download stuff from the DLS, and again run a DBR when you're done. You'll end up also with a bunch of obsolete assets which you can remove as well.

    It's messy...
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 106618

  9. #9
    Join Date
    Nov 2006
    Location
    Australia, Qld
    Posts
    6,122
     

    Default

    These routes are both being updated. We're currently investigating whether we can re-enable the previous versions or get the new ones out to you. Stay tuned...
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

  10. #10
    Join Date
    Nov 2006
    Location
    United States of America
    Posts
    25
     

    Default

    Thanks John and Tony.

    Staying tuned....

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